Rent-To-Own Retailer
Key IVR assisted a major Rent-to-Own Retailer with a multi-channelled payment solution to allow customers to ‘self-serve’ and reduce the influx of ‘payment-only’ calls that were coming into their contact centre.
Key IVR assisted a major Rent-to-Own Retailer with a multi-channelled payment solution to allow customers to ‘self-serve’ and reduce the influx of ‘payment-only’ calls that were coming into their contact centre.
Following investigations around PCI-DSS Compliance within their business infrastructure, Thomas Sanderson discovered that the technology around taking card payments was in scope of a potential data breach.
Dermalogica UK wanted to further improve the security for their business clients and needed a way of ensuring data was stored and processed securely.
West Kent Housing Association wanted an automated system that would be able to handle taking card payments 24 hours a day over 7 days a week.
Vehicle Credit needed to have an automated payment system that could be integrated with their Collections system.
Key IVR were tasked to design and implement a system that would enable Marston customers to self service their payment requirements.
As a technically advanced company, Ranger Services required their payment platform to be fully integrated with their business processes.
Key IVR were required to provide solutions for 24/7 payments across their business divisions and PCI-DSS compliant call centre payment collections.
Newmarket Holidays approached Key IVR to provide a robust, high-volume payment mechanism, able to switch seamlessly between multiple gateway providers for the ultimate in platform resilience.
High Court Enforcement approached Key IVR to provide an integrated solution for taking payments by IVR, web and by their collection agents.
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