Click 3D

Eliminate 100% chargebacks* for ‘Card Not Present’ transactions, saving organisations thousands of pounds


Click 3D eliminates the risk of fraud by verifying a customer’s identity on the phone, on the web, via web chat or SMS without storing any sensitive data.

Click 3D eliminates the risk of fraud by verifying a customer’s identity in Card Not Present (CNP) transactions using a secure URL link.

Since 2011, Click 3D has been saving organisations thousands of pounds in ‘non-secure’ CNP charges from fraudulent transactions by adding a crucial layer of security to your payment services – whether on the phone, on the web, via web chat or SMS, with a 100% success rate when combined with 3D Secure*.

Customers securely and conveniently confirm their identity during the transaction via a secure link delivered by email, SMS or within a web chat, without disclosing sensitive information to your organisation or staff.

Verification details are passed through a PCI DSS Level 1 environment quickly and securely, protecting against the rise of fraudulent activity as reported by reputable industry experts.

*100% chargeback protection available with the maximum level of 3D Secure and Click 3D. Other levels of 3D Secure are available but do not guarantee full protection from fraudulent CNP chargebacks.


Customers securely verify their identity with a unique web link delivered by email, SMS or within a web chat

“Fraud losses on UK issued cards totalled £618.0 million in 2016, a 9% increase from £567.5 million in 2015; the fifth consecutive year of increase”

The Financial Fraud Action UK (FFA)


How Click 3D Works

Key IVR Click 3D Infographic

Click the image above to zoom


Key Benefits

  • Eliminate up to 100% fraudulent Card Not Present (CNP) transaction charges
  • Process transactions securely whether over the telephone, on a website, via SMS or web chat
  • Easy and convenient for customers to use
  • Hosted in a secure PCI-DSS v3.2 Level 1 environment – No sensitive card details are stored on-site, helping you descope your organisation
  • Negotiate better Payment Service Provider (PSP) and Gateway rates by moving from Mail Order / Telephone Order (MOTO) transactions to ECOM transactions
  • No hardware to upkeep and integrates with existing payment services
  • Dedicated reporting dashboard and agent login
  • Allows delivery to a third-party address with reduced risk of chargebacks
  • Add payment links to invoices and quotes

What makes Click 3D from Key IVR different?

We have a wealth of experience developing, delivering, integrating and tailoring solutions to suit the specific needs of an organisation – with hundreds of clients across numerous market sectors. As a leading payment solutions provider, we have a close relationship with all major PSP and payment gateways such as Worldpay, Barclaycard, Cardstream, Sagepay, and more – ensuring our services work seamlessly and effectively.

As Click 3D is a fully-hosted solution, there is no on-site installation and sensitive information is processed through Key IVR’s PCI-DSS Level 1 compliant environment, the highest level of card data security. It can be an additional service to a range of payment methods and services, adding an layer of protection for your organisation against the rise of fraudulent and malicious transactions.

Our team of payment experts are happy to answer any questions you may have, contact us today on 01302 513 000 or request a demo of Click 3D


Click 3D is versatile, working alongside an existing payment solution to improve security and eliminate 100% of chargebacks.

Web Chat & Click 3D

Using a dedicated Click 3D portal, a web chat agent can generate a unique and secure link that can be pasted into the web chat conversation for the customer to click. The agent is notified once the customer’s identity has been verified has been successful and the transaction can continue.

Click 3D Demo

We’d be happy to show you our Click 3D solution in action with a one-to-one on-screen demonstration from a payments expert.

Submit your details and we’ll be in contact to arrange a demo.



    Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.


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