Our experienced consultants work very closely with managers to discuss current business challenges and calculate if cloud payment services can bring tangible results to their organisation.
Amongst many other benefits, our clients notice increased conversion rates, seamless integration and automation, leading to less mistakes, and overall a much better customer experience.
We help all our clients take 100% PCI-DSS compliant payments over the phone, through automated IVR,
on the web, via SMS or on a mobile app.
“Since introducing the platform into our contact centers, managing payments has been made easier and safer for our consumers.”
“Our services work hand in hand to assist our clients with their payment needs, generating a secure environment for both them and their customers.”
Personalized to suit your brand and operations, the payment IVR is fully automated and ready to take payments 24/7 365 days a year. Utilizing our secure, robust, PCI-DSS Level 1 certified payment platform which operates in state-of-the-art data centers.
- 94% cheaper than collecting a payment with an agent
- No text to speech recordings – Personalised prompts recorded from a professional voice artist
- Customised IVR options & flow to match your customer journey
- Built-in fraud detector – An automatic link can be sent to high risk customers as a second layer of protection
- Payment receipt sent to customer via SMS and email
- Real time transaction updates with a self-service dashboard or integrated with your existing systems
- Use an existing payment telephone number, or we can provide a new one
Help de-scope your entire office and network environments by ensuring the card data never reaches your systems. Our Border platform secures both your inbound and outbound call traffic allowing you to focus on what matters most in your business.
- Seamless customer experience – The agent stays on the phone during the entire payment process
- Cards can be securely tokenised for faster payments
- DTMFs masked so the entire call can be recorded (FCA compatible)
- Helpful dashboard prompts for the agent
- Continuous Payment Authority (CPA) available for recurring & flexible payment plans
- Range of integration options available, from completely standalone to full API & SOAP
- Universally compatible with all telephony systems
- Web browser based solution with no on-site installation
E-commerce transactions grow year on year, but securing your website to take payments is often prohibitively expensive. Key IVR can provide the solution, from inventive payment pages through to full applications.
You can significantly reduce your requirements under PCI compliance as all credit and debit card processing is performed by our PCI-DSS Level 1 certified payment platform.
- Accessible 24/7/365 on any smartphones, tablets, laptops or desktop PCs
- Consistent design with your website brand for seamless customer experience
- Secured in our PCI compliant environment, removing the risk from your organisation
- Uses 3D Secure to reduce fraudulent transactions and the risk of chargebacks
- A range of integration options to work with your existing systems
Produce a personalized SMS or email with a unique URL link for each recipient. This launches a 3D Secure payment web page with customer information pre-filled as required, allowing them to confirm payment details and complete the transaction.
- Personalized message with a URL link to a fully-branded pre-filled payment portal
- Substantially reduces the steps needed to make payment
- Combine with our Outbound Voice & SMS service for mass send with maximum outreach
- Works on all web browsing devices – smartphones, tablets, laptops or desktop PCs
- Bulk upload data by CSV Excel or API integration
- Ideal for debt collection & payment at-the-door scenarios