Video: The Hidden Cost of Manual Debt Collection – Staying Agile Podcast

In the very first episode of Staying Agile Podcast, Elise Pell sits down with Mark Kelly, CCO from Key IVR to explore the true cost of manual debt collection – and why outdated payment processes are holding businesses back. Mark shares how businesses are using automated, self-service payment systems to cut operational costs by over 90%.

With real-world examples and insider insights, Elise and Mark unpack the KPIs companies should track, the inefficiencies of traditional methods, and how automation can supercharge growth – without increasing headcount.

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