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Video: How to Protect ECOM Transactions From Chargebacks?

The process of 3D Secure

The payments page is loaded and the customer enters their card details onto the web page. Your bank box then pops up, triggering them to verify themselves by their password or the authorisation code they’ve received by text. If they’ve successfully identified themselves, the payment will be successful and if they unsuccessfully identify themselves, the payment will decline.

Other Methods of 3D Secure

Also, you don’t have to just visit a website to pay. There are different methods of accessing that web payments page through email and SMS campaigns, where instead of visiting the URL, you might receive a text, which is unique to you. It contains a parameterized link on there that, once clicked, lands on the web payments page with all of their information pre filled, and the same process will follow.

If you’d like to learn more about how to secure your business when taking card payments, contact Key IVR today.

Call +44 (0) 1302 513 000 or email

Presented by Abi Richardson – Partner Relationships Manager at Key IVR


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