Web Chat & Social Media Payments
Increase payment conversion and boost sales across your live chat and instant messaging channels.
- Quick and simple payment process for customers
- PCI-DSS Level 1 compliant
- Works with all web chat providers and social media platforms
- 100% cloud hosted with no hardware
- Integration options available
Supported by:
The security of web chat & social media payments
- It’s crucial that web chat and social media channels perform well and that you have sufficient features to complement your business model and boost sales revenue. One of these functions is the ability to accept card payments securely during a web chat conversation or direct messages over social media or IM.
- With Key IVR’s secure Web Chat Payments, organisations of any sector can gain the competitive edge, offering customers a quick and convenient payment method that works with any web chat tool or social media platform.
- All of Key IVR’s payment solutions are PCI-DSS Level 1 compliant. By removing the ability for agents to see sensitive information and for it to pass through the organisation’s internal systems, you drastically reduce the risks involved with taking payments.
How web chat & social media payments work
It’s secure to the highest level of payment security, complying with the Payment Card Industry Data Security Standard (PCI-DSS), meaning your agents are never exposed to sensitive payment details.
1
A customer is in conversation with an agent on a web chat.
2
Once the customer is ready to pay for their goods or services, the agent can then generate a secure link using information relevant to their order.
3
By clicking on the secure link, the customer is directed to a branded web page and asked to input their card details.
4
There is no need to re-input their order, making the process quick and convenient.
5
Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.
6
Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.
1
A customer is in conversation with an agent on a web chat.
2
Once the customer is ready to pay for their goods or services, the agent can then generate a secure link using information relevant to their order.
3
By clicking on the secure link, the customer is directed to a branded web page and asked to input their card details.
4
There is no need to re-input their order, making the process quick and convenient.
5
Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.
6
Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.
Why choose web chat & social media payments
- No need to switch web chat providers, we work with your existing solution and all social media channels
- Secured to the highest level of security, compliant with the Payment Card Industry Data Security Standard (PCI-DSS)
- Quickly generate custom URL links to an auto-filled payment portal
- Complete transactions through a single communication channel, reducing abandoned orders and lost sales
- Increase payment conversion by substantially reducing the steps needed to make payment
- Works on all web browsing devices – smartphones, tablets, laptops or desktop PCs
- A range of integration options are available to connect with your existing web chat automation, so you can take payments 24/7 without the need for an agent
Seamless integration to
150+ service providers.
Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms.
- Works with your existing suppliers and providers
- Take payments 24/7 without the need for an agent
- The solution can work with your existing chat prompts or triggers
Request a web chat payments demo
Submit your details, and we’ll be in contact to arrange a demo.
We’d be happy to show you our Web Chat Payments solution in action with a one-to-one on-screen demonstration from a Payments expert.
Sophie Kelly
Head of Account Management
Services that work for everyone, including…
Debt Recovery
Housing
Travel Agents
Charities
Services that work for everyone, including…
Debt Recovery
Housing
Travel Agents
Charities
We’re improving the payment journey for organisations from a range of sectors
Contact Centre Teams
We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation
Debt Collection & Enforcement
Collection and card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together
Utility Suppliers & Providers
In a highly competitive industry, it’s important to have the leading edge by offering a superior service. Your customers want to be able to choose how they pay for their services – on the phone, via SMS, online or on their Smart Meter
Travel Agencies & Tour Operators
Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements
Property Management & Housing Associations
Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee
Charities & Not for Profit
Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee
With Key IVR’s PCI-DSS compliant solutions, not for profit organisations can offer their donators the best experience during the fund-raising process – along with protecting their sensitive data