Web Chat & Social Media Payments

Increase payment conversion and boost sales across your live chat and instant messaging channels.

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Supported by:

The security of web chat & social media payments

How web chat & social media payments work

It’s secure to the highest level of payment security, complying with the Payment Card Industry Data Security Standard (PCI-DSS), meaning your agents are never exposed to sensitive payment details.

web-chat-payments-flow

1

A customer is in conversation with an agent on a web chat.

2

Once the customer is ready to pay for their goods or services, the agent can then generate a secure link using information relevant to their order.

3

By clicking on the secure link, the customer is directed to a branded web page and asked to input their card details.

4

There is no need to re-input their order, making the process quick and convenient.

5

Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.

6

Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.

Web Chat Flow 6-06

1

A customer is in conversation with an agent on a web chat.

Web Chat Flow 6-07

2

Once the customer is ready to pay for their goods or services, the agent can then generate a secure link using information relevant to their order.

Web Chat Flow 6-08

3

By clicking on the secure link, the customer is directed to a branded web page and asked to input their card details.

Web Chat Flow 6-09

4

There is no need to re-input their order, making the process quick and convenient.

Web Chat Flow 6-10

5

Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.

Web Chat Flow 6-11

6

Payment is processed in a PCI compliant manner, with no sensitive data passing through the organisation’s systems.

Why choose web chat & social media payments

Seamless integration to 
 
150+ service providers.

Our solutions are compatible with many different APIs, allowing integration with hundreds of different platforms.

Request a web chat payments demo

Submit your details, and we’ll be in contact to arrange a demo.

We’d be happy to show you our Web Chat Payments solution in action with a one-to-one on-screen demonstration from a Payments expert.

sophie circle

Sophie Kelly

Head of Account Management

Services that work for everyone, including… 
Debt Recovery
Housing
Travel Agents
Charities

Services that work for everyone, including…

Debt Recovery
Housing
Travel Agents
Charities

We’re improving the payment journey for organisations from a range of sectors

Contact Centre Teams

We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation

Debt Collection & Enforcement

Collection and card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together

Utility Suppliers & Providers

In a highly competitive industry, it’s important to have the leading edge by offering a superior service. Your customers want to be able to choose how they pay for their services – on the phone, via SMS, online or on their Smart Meter

Travel Agencies & Tour Operators

Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements

Property Management & Housing Associations

Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

Charities & Not for Profit

Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

With Key IVR’s PCI-DSS compliant solutions, not for profit organisations can offer their donators the best experience during the fund-raising process – along with protecting their sensitive data