Message delivery service for

SMS
Voice
WhatsApp

Effective and cost-saving communications to small or large audiences, quicker than calling every individual contact

Trusted by many…

How can it work for you

Automatically schedule message campaigns

Are you happy with your team spending 90% of their time contacting non-responsive contacts?

Our smart outbound service is proven to quadruple customer engagement and drastically reduce the manual work involved to reach customers or prospects.

Choose your messaging channel…

Our smart outbound service is proven to quadruple customer engagement and drastically reduce the manual work involved to reach customers or prospects.

Send Voice, SMS or WhatsApp messages anywhere in the world, saving your team valuable time and allowing them to focus on responses and getting results.

Voice Message

Save agent time with a Mini-Dialler IVR, distributing a bespoke, professional voice artist pre-recorded message to your customers or prospects. During the call, the contact can be transferred to an agent or payment line.

Accept payments from mobile and digital wallets, including PayPal, Google Pay (G Pay) and Apple Pay

SMS / Text Message

Send out bulk text messages that remind, chase or inform your customers. The text is completely editable and personalised. Take it further and increase conversion with a clear call to action or Click-to-Pay weblink.

Accept payments from mobile and digital wallets, including PayPal, Google Pay (G Pay) and Apple Pay

WhatsApp Message

Bulk send personalised messages to your customers via the most popular messaging app in the world, WhatsApp. With the option to include unique payment links speeding up the payment collection process.

Accept payments from mobile and digital wallets, including PayPal, Google Pay (G Pay) and Apple Pay

How One Call Insurance automated their collections process

One Call Insurance needed a quick way for customers to pay for renewals, debt and excesses

How did Outbound Voice & SMS solve their challenge?

Technical Account Manager at Key IVR

“It has been a pleasure to work with One Call Insurance. By implementing this omni-channel, PCI compliant payment solution, it has conveniently helped automate and speed up their collection process to allow their agents to focus on the job at hand, rather than spending time making tedious calls”.

Technical Account Manager at Key IVR

“It has been a pleasure to work with One Call Insurance. By implementing this omni-channel, PCI compliant payment solution, it has conveniently helped automate and speed up their collection process to allow their agents to focus on the job at hand, rather than spending time making tedious calls”.

Multiple options to suit you…

Send Voice, SMS or WhatsApp messages anywhere in the world, saving your team valuable time and allowing them to focus on responses and getting results.

To boost your payment conversion, the outbound service works harmoniously with our popular Click-to-Pay service for a high-performance payment solution.

Outbound-Flows---Voice--NEW

1

In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details.

2

The Agent selects the voice message that the outbound platform will automatically play to all recipients.

3

Once answered by the recipients, they will hear the voice message and some further options. 

4

In this case, the customer has opted to speak to an agent.

5

After speaking to the agent, the customer then has the ability to make a secure payment if necessary.

6

As the agent already has their details, this will update their account automatically following the payment.

Outbound Flow Mobile View Individual-43

1

In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details.

Outbound Flow Mobile View Individual-44

2

The Agent selects the voice message that the outbound platform will automatically play to all recipients.

Outbound Flow Mobile View Individual-45

3

Once answered by the recipients, they will hear the voice message and some further options. 

Outbound Flow Mobile View Individual-46

4

In this case, the customer has opted to speak to an agent.

Outbound Flow Mobile View Individual-47

5

After speaking to the agent, the customer then has the ability to make a secure payment if necessary.

Outbound Flow Mobile View Individual-48

6

As the agent already has their details, this will update their account automatically following the payment.

Outbound-Flows---SMS--NEW-UK

1

In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number or email address, and any references they need.

2

The Agent selects the message template that the outbound platform will automatically send to all recipients, either by SMS or WhatsApp.

3

Once the message is received by the recipients, they may have the option to click through to a webpage.

4

In this case, the customer is directed to make a secure payment on their website.

5

The payment is then processed securely, with no sensitive payment data ever reaching the organisation’s systems.

6

The agent has the ability to monitor the campaign’s performance and oversee successful, failed and pending payments against customer accounts.

Outbound SMS Flow Mobile View Individual-43-27

1

In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number or email address, and any references they need.

Outbound SMS Flow Mobile View Individual-43-47

2

The Agent selects the message template that the outbound platform will automatically send to all recipients, either by SMS or WhatsApp.

Outbound SMS Flow Mobile View Individual-43-48

3

Once the message is received by the recipients, they may have the option to click through to a webpage.

Outbound SMS Flow Mobile View Individual-43-49

4

In this case, the customer is directed to make a secure payment on their website.

Outbound SMS Flow Mobile View Individual-43-50

5

The payment is then processed securely, with no sensitive payment data ever reaching the organisation’s systems.

Outbound SMS Flow Mobile View Individual-43-51

6

The agent has the ability to monitor the campaign’s performance and oversee successful, failed and pending payments against customer accounts.

Want to know more?

Submit your details and a payment specialist will be in touch.

We’d be happy to show you our Outbound Voice, SMS & WhatsApp service in action, discuss your requirements and pricing.

Sophie Chan

Head of Account Management

Services that work for everyone, including… 
Debt Recovery
Housing
Travel Agents
Charities

Services that work for everyone, including…

Debt Recovery
Housing
Travel Agents
Charities

We’re improving the payment journey for organisations from a range of sectors

Contact Centre Teams

We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation

Debt Collection & Enforcement

Collection and card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together

Utility Suppliers & Providers

In a highly competitive industry, it’s important to have the leading edge by offering a superior service. Your customers want to be able to choose how they pay for their services – on the phone, via SMS, online or on their Smart Meter

Travel Agencies & Tour Operators

Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements

Property Management & Housing Associations

Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

Charities & Not for Profit

Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

With Key IVR’s PCI-DSS compliant solutions, not for profit organisations can offer their donators the best experience during the fund-raising process – along with protecting their sensitive data

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