Message delivery service for
Effective and cost-saving communications to small or large audiences, quicker than calling every individual contact
- Reach a larger audience and save call centre agent time
- High capacity platform, able to send thousands of messages per day
- Easy-to-use Self Service portal to manage your outbound campaigns
Trusted by many…
Automatically schedule message campaigns
Are you happy with your team spending 90% of their time contacting non-responsive contacts?
Our smart outbound service is proven to quadruple customer engagement and drastically reduce the manual work involved to reach customers or prospects.
Choose your messaging channel…
Our smart outbound service is proven to quadruple customer engagement and drastically reduce the manual work involved to reach customers or prospects.
Send Voice, SMS or WhatsApp messages anywhere in the world, saving your team valuable time and allowing them to focus on responses and getting results.
Voice Message
Save agent time with a Mini-Dialler IVR, distributing a bespoke, professional voice artist pre-recorded message to your customers or prospects. During the call, the contact can be transferred to an agent or payment line.
SMS / Text Message
Send out bulk text messages that remind, chase or inform your customers. The text is completely editable and personalised. Take it further and increase conversion with a clear call to action or Click-to-Pay weblink.
WhatsApp Message
Bulk send personalised messages to your customers via the most popular messaging app in the world, WhatsApp. With the option to include unique payment links speeding up the payment collection process.
How One Call Insurance automated their collections process
One Call Insurance needed a quick way for customers to pay for renewals, debt and excesses
How did Outbound Voice & SMS solve their challenge?
“It has been a pleasure to work with One Call Insurance. By implementing this omni-channel, PCI compliant payment solution, it has conveniently helped automate and speed up their collection process to allow their agents to focus on the job at hand, rather than spending time making tedious calls”.
“It has been a pleasure to work with One Call Insurance. By implementing this omni-channel, PCI compliant payment solution, it has conveniently helped automate and speed up their collection process to allow their agents to focus on the job at hand, rather than spending time making tedious calls”.
Multiple options to suit you…
Send Voice, SMS or WhatsApp messages anywhere in the world, saving your team valuable time and allowing them to focus on responses and getting results.
To boost your payment conversion, the outbound service works harmoniously with our popular Click-to-Pay service for a high-performance payment solution.
1
In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details.
2
The Agent selects the voice message that the outbound platform will automatically play to all recipients.
3
Once answered by the recipients, they will hear the voice message and some further options.
4
In this case, the customer has opted to speak to an agent.
5
After speaking to the agent, the customer then has the ability to make a secure payment if necessary.
6
As the agent already has their details, this will update their account automatically following the payment.
1
In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details.
2
The Agent selects the voice message that the outbound platform will automatically play to all recipients.
3
Once answered by the recipients, they will hear the voice message and some further options.
4
In this case, the customer has opted to speak to an agent.
5
After speaking to the agent, the customer then has the ability to make a secure payment if necessary.
6
As the agent already has their details, this will update their account automatically following the payment.
1
In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number or email address, and any references they need.
2
The Agent selects the message template that the outbound platform will automatically send to all recipients, either by SMS or WhatsApp.
3
Once the message is received by the recipients, they may have the option to click through to a webpage.
4
In this case, the customer is directed to make a secure payment on their website.
5
The payment is then processed securely, with no sensitive payment data ever reaching the organisation’s systems.
6
The agent has the ability to monitor the campaign’s performance and oversee successful, failed and pending payments against customer accounts.
1
In the Outbound dashboard, the agent uploads a file with a list of recipients with their specific message details. This can include their name, phone number or email address, and any references they need.
2
The Agent selects the message template that the outbound platform will automatically send to all recipients, either by SMS or WhatsApp.
3
Once the message is received by the recipients, they may have the option to click through to a webpage.
4
In this case, the customer is directed to make a secure payment on their website.
5
The payment is then processed securely, with no sensitive payment data ever reaching the organisation’s systems.
6
The agent has the ability to monitor the campaign’s performance and oversee successful, failed and pending payments against customer accounts.
Want to know more?
Submit your details and a payment specialist will be in touch.
We’d be happy to show you our Outbound Voice, SMS & WhatsApp service in action, discuss your requirements and pricing.
Sophie Chan
Head of Account Management
Services that work for everyone, including…
Debt Recovery
Housing
Travel Agents
Charities
Services that work for everyone, including…
Debt Recovery
Housing
Travel Agents
Charities
We’re improving the payment journey for organisations from a range of sectors
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