Key IVR Expands Globally Alongside Long-standing Partner, Cardstream

Cardstream is a long-standing partner of Key IVR, who have been working hard to expand into new markets across different countries. Working together, both parties aim to offer secure payment services to businesses across the UK, US and Canada through recently acquired opportunities, simple integration and efficient solutions.

With over 20 years of experience within the payment industry, its rapid adaptation within this fast-paced market has allowed Cardstream to stay competitive. By working with Key IVR, Cardstream is able to expand on its service offering, by incorporating an omni-channel payment platform that is PCI compliant to the highest standard.

Dianne Smith, Head of Partner Relationships at Key IVR said:

“Cardstream was instrumental in implementing a payment solution to one of our largest clients in the UK. Its Open Payment ecosystem allowed for rapid processing of payments with Key IVR’s secure, PCI compliant services. Cardstream met all of our requirements perfectly and we’re looking forward to future endeavors across the globe.”

Key IVR’s partner team work very closely with Cardstream consultants to provide them with the necessary tools and training needed to assist clients through their payment challenges. Whether it be card payment services for over the phone, using an automated IVR, on the web, via SMS or on a mobile app, the partnership allows organizations to benefit from quick onboarding and competitive transaction rates.

Adam Sharpe, CEO of Cardstream said:

“We’re dedicated to working with Partners that help Cardstream with its continuous growth and success, complementing our existing services. Our Open Payment Network has been an essential part of many projects, allowing for fast integration to Key IVR’s omni-channel platform and, subsequently, many satisfied clients”.

If you’d like to find out more about Cardstream and its innovative Open Payment Network, visit the website: https://cardstream.com/

Key IVR Announces Certification for Internationally Recognised ISO 27001:2013 Standard

We are delighted to announce that Key IVR has received certification for ISO/IEC 27001:2013 (Certificate Number IS 706475) for Information Security Management System. Awarded by the BSI (British Standards Institution), a leading UKAS and ANAB accredited ISO auditor with an expiry date of 28th August 2022. ISO 27001 is an internationally recognised standard which helps organisations keep data secure by specifying the requirements for establishing, implementing, maintaining and continually improving information security management systems and techniques. Key IVR was assessed against the International Organisation for Standardisation’s framework and guidelines. It highlights our commitment to information security across our business, staff and office locations. The new ISO 27001 certification accompanies our long-standing PCI-DSS Level 1 compliance, a crucial element of secure payment solutions.

Darren Wooding, CEO and CTO commented:

“I’d like to thank all our staff across all departments involved throughout BSI’s intense auditing process. ISO 27001 will now form part of our ongoing IT security and platform development. This is the core of how we do business and ensures we are providing the highest level of payment security to our clients and their customers.

We have many organisations approaching us concerned about how best to handle consumer data, as they aim to take any sensitive payment information away from their corporate environment. By achieving ISO 27001 we can assure organisations that they are making the right move by choosing our robust platform to provide their payment solutions.”

Take a look at our secure ISO 27001 certified and PCI-DSS compliant payment services, alternatively contact a member of our team on +1 888 765 3109 or email sales@keyivr.com

Voyager Networks Partners with Key IVR to Offer Secure Payments to High Profile UK Brands

We are delighted to introduce you to our newest partner, Voyager Networks, an IT Solutions business delivering a range of innovative services to its many clients across a wide variety of public and private organizations.

Key IVR and Voyager Networks will be working together to offer clients tailored and secure technology systems that help improve their operations.

Voyager Networks deliver high quality solutions and services which are based around three different interrelated technologies including Enterprise Networks, Collaborative Communications and Security. Their innovative approach to focus on improving their clients’ current operations, rather than replace existing systems and services, is what allows them to stand out in the market.

Key IVR have over 10 years of experience providing secure cloud payment solutions to organizations and contact centers across the globe, protecting hundreds of businesses and their customers. With a diverse portfolio of solutions that allow organizations to process payments over the phone, using an automated IVR, on the web, via SMS or on a mobile app, Key IVR have something to suit a number of business needs.

Peter Howells, Business Development Director at Voyager Networks, comments:

“We are seeing an increasing demand for safe, secure and cost-effective payment systems from our clients. After a detailed review of the market we selected Key IVR as our partner of choice because of the quality and range of its software solutions coupled with an excellent approach to customer service. Adding Key IVR to our portfolio complements our collaboration and contact centre solutions and enables us to extend our capabilities to our clients”.

Key IVR and Voyager Networks intend to broaden their client base by offering secure payments across a variety of sectors. The partnership has already brought forward the opportunity to implement an Agent Assisted Solution into a high-profile household organization in the UK. This service will allow contact center agents to take payments over the phone in a secure manner, de-scoping the entire office and network environment to ensure sensitive payment data never reaches their systems.

Abi Richardson, Partner Relationship Manager at Key IVR, said:

“The evolution of malicious cyberattacks and the risk of data breaches is playing a prominent role in today’s technology. It’s vital that organisations are securing their operations to process, store and transmit payments in a safe and secure manner, avoiding any permanent damage to their reputation. Voyager Networks have been a fantastic addition to our growing partner base, offering up a technical expertise on a wide range of services, including payment security. We intend to work together to continue our mission of making payments safer, secure and convenient for end users”.

To find out more about Voyager and the range of expertly crafted IT solutions they offer, visit their website: https://www.voyager.net.uk/