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Partner Success Story: Trust Payments


Trust Payments is a global payments group founded in 2019 for global pay-in, pay-out and customer journey technologies.

Working with a variety of technology partners, merchants, membership organisations and specialist service providers, Trust Payments help optimise the sales and customer experience for millions of end users.

Working with Key IVR

Like many partnerships, Trust Payments began their journey with Key IVR through mutual connections and an evolving relationship. The synergy between both solutions opened the door to many mutual clients and the opportunity to work together on some very successful projects.

The partner team at Key IVR are consistently working closely with Trust Payments to provide necessary training and collateral. Regular sessions with sales teams ensure everyone is up to date with the latest information, as the secure solutions evolve over time to meet market demands. Both offerings work hand in hand to give clients secure, convenient and reliable payment processing in the UK and the US.


Dedicated Partner Support

The Partner Team at Key IVR offers a variety of support, including:

  • Training sessions on the different Key IVR products
  • Access to our Partner Portal, containing a library of useful collateral to use during sales meetings and calls
  • Pre-sales support, offering in depth knowledge on our solutions and, if necessary, joining calls with your prospect to help secure a deal
  • Regular communication, discussing opportunities, industry trends and updating your teams on any new features or additional services
  • Marketing and PR activity to announce the partnership and bespoke marketing support on any joint campaign activity
  • Advanced technical and project assistance from the wider Key IVR team as required

Following the referral of business to Key IVR, Trust payments receive a percentage of the upfront build, configuration fee, and of the recurring transaction revenue of the contract duration for the solution.

Since the partnership was introduced, Key IVR and Trust Payments have been able to have conversations with organisations in a variety of sectors including Finance, Parking, Not-for-Profits, Real Estate, and many more.

Thanks to the convenience of the partnership, both parties are kept completely up to date on any opportunities throughout the entire sales journey, providing a productive and seamless process for everyone involved.

Dianne Smith, Head of Partner Relationships said:

“Working with Trust Payments has led us to collaborate on some fantastic opportunities. Thanks to our dedicated relationship with their sales teams, we’re able to offer our solutions to a wide portfolio of businesses across the UK and US and vice-versa. Our partner team are dedicated to providing the best relationship possible, and we’re proud to be working with a team of fantastic and enthusiastic individuals”.


Success Story

A recent win for both organisations involved delivering a large-scale web payment and telephone IVR solution for a high-profile outsourcer in the UK. Working together, Trust Payments and Key IVR developed the service to include the Trust Payments Gateway and Key IVR’s PCI-DSS Level 1 compliant payment platform. The successful relationship between the two parties, and thanks to their ongoing training and support, lead to an affluent journey from start to finish and a very happy client.

The complexity of the project lead to a few technical hurdles along the way, but each team banded together to produce efficient, secure and reliable solutions for the client.

Maria Giulia Roberti, Strategic Partnerships Manager at Trust Payments said:

“Key IVR is an incredible company to work with. Our clients love their solutions and thanks to their knowledge and understanding of the industry, the Sales and Account Management teams are really able to accomodate our merchant’s needs. Our relationship has been an absolute win-win situation so far, and we hope to continue growing together”.

If you’d like to know more about partnering with Key IVR, you can find it on our Our Partners page, or, contact our partner team directly by emailing or calling +1 888 765 3109 

For more about Trust Payments, visit their website here:

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