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Partner Success Story: Indigo Cloud

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Established in 2012, Indigo Cloud Limited is a leading UK-based provider of cloud-based debt collection software. In addition to their flagship product, DebtView, they provide support services, software tools, consultancy and training for the debt recovery industry.

Working with Key IVR

Through mutual clients and connections, Key IVR began a successful partnership with Indigo Cloud after they identified a need for secure payment services for an existing client.

Thanks to both parties having extensive experience within the debt recovery industry, a fantastic synergy was formed, allowing for increased knowledge and a seamless product delivery. The partnership has demonstrated dedicated support for one another, to not only ensure organisations can streamline their collections, but also collect payments in a PCI-DSS compliant manner.

Dedicated Partner Support

The Partner Team at Key IVR offers a variety of onboarding and continued support, including:

  • Training sessions on the different Key IVR services
  • Access to our Partner Portal, containing a library of useful collateral to use during sales meetings and calls
  • Pre-sales support, offering in-depth knowledge on our solutions and, if necessary, joining calls with a prospect to help secure a deal
  • Regular communication, discussing opportunities, industry trends and updating the wider team on any new features or additional services
  • Marketing and PR activity to announce the partnership and bespoke marketing support on any joint campaign activity
  • Advanced technical and project assistance from the wider Key IVR team as required

Success Story

Indigo Cloud was working closely with a prominent multinational supplier of Dietary and Health products. They had successfully delivered their Debt Solution software, DebtView, which was assisting with the reconciliation of customer accounts. After recognising a gap in their payment abilities, Indigo referred the supplier’s UK subsidiary to Key IVR, to discuss their need for an omnichannel solution to streamline their processes.

Discussions quickly lead to the development of a Payment IVR, allowing payments to be made securely on the phone, 24/7. The supplier also plans to expand their payment channels in the future, with text message and email payment messages being sent using the Click-to-Pay service. Both solutions will drastically reduce the need for staff intervention, allowing the organisation to focus on other, more demanding areas of the business. They are multi-lingual, allowing payees to choose English, French, Spanish or German, which helps maintain a high-quality service to their customers all over the world.

Dianne Smith, Head of Partner Relationships at Key IVR said:

“Working with Indigo Cloud has been a joy. The collaboration has allowed us to deliver high quality debt collection services to a major international company. We’re very eager to see what fantastic new opportunities we can work on together and are confident that this partnership will generate many positive outcomes for the future”.

If you’d like to know more about partnering with Key IVR, you can find out more here. Or, contact our partner team by emailing partners@keyivr.com or calling +1 888 765 3109 (Opt 3)

To find out more about Indigo Cloud Limited, contact info@indigo-cloud.com, phone 01789 610520 or visit their website: https://indigo-cloud.com/

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