We are thrilled to announce that Key IVR’s Microsoft Teams integration with our Agent Assisted Payment Solution, is now fully available through our partnership with Node4. This development marks a significant leap forward for organisations seeking to enhance their customer experience by enabling secure, streamlined over-the-phone payments within Microsoft Teams.
Node4 Ltd is a UK based IT services provider of professional consultancy and managed services. They support businesses in their digital transformation journeys, offering bespoke solutions across public and private cloud hosting, business applications, security, and communications, ensuring resilience, scalability, and innovation in an ever-evolving technological landscape.
The integration means that agents can now process payments efficiently within the Microsoft Teams environment, offering a seamless experience that combines communication and payment handling. With Key IVR’s solution, agents can guide customers through the payment process in real-time, ensuring secure, PCI compliant transactions while maintaining an uninterrupted connection on the platform they’re already using.
Node4’s partnership with Key IVR brings even greater accessibility to our Agent Assisted Payments solution, making it easy for Node4 clients to add this functionality to their Microsoft Teams setup. With this powerful integration, companies can consolidate communication and payment processing into one unified system, driving efficiency and enhancing customer satisfaction.
This new capability underscores Key IVR’s commitment to providing flexible, secure, and adaptable payment solutions that empower organizations to offer the best possible service to their clients.
For more information on implementing Key IVR’s secure payment solutions within Microsoft Teams via Node4, contact us via emailing partners@keyivr.com or call +1 888 765 3109 (opt 3) or if you’re already a customer of Node4, contact m.staton@node4.co.uk.
