Paying by Debit or Credit card has dominated the payment world throughout the 21st century. The UK alone has seen over a 30% increase in Card payment collections in 2022 compared to 2021, a number which is only expected to grow further in the coming years.
At Key IVR, we’re dedicated to helping our customers capitalise on this, ensuring they’re utilising all the features available in the latest payment technology. We’ll evaluate your current payment channels and customer journey, looking at where you’d save time, remove risk and improve payment conversion with our accredited payment solutions.
And we can prove it.
On average, our customers have tripled their payment collections, increasing their transaction volume by an amazing 200%.
All of this is valuable business revenue that they may have been missing out on before working with Key IVR. Whether it’s over the phone, with an automated IVR, on the web, via SMS or on a mobile app, we’ve been dedicated to ensuring every payment experience has been made more efficient and meets (or often exceeds) expectations for consumers and businesses alike.
We’ve listened carefully to each client and recognised that not only do their customers deserve a stress-free experience when making a payment, but it’s highly beneficial that the same thing applies for their staff.
One global leader in educational courses and apprenticeships, saw a whopping 722% increase from their first month with Key IVR compared to their current operations. They recognised that their payment system would save an immense amount of time on payment collections, and decided to implement it across multiple departments
Key IVR deep dived into how this could be done most effectively, streamlining the project process and delivering their solutions across different teams, something which required the expertise of our Customer Experience Team
In some cases, enhancing the payment journey can be improved with a deep dive into the configuration and technical processes. For another client in the hospitality sector, we identified issues with their gateway configuration. With a couple of tweaks, the reliability of their payment collections was drastically improved for their staff and customers making payments on their website. Overall volume increased by 150%.
Who Are Our Customer Experience Team?
With the aim to analyse where Key IVR and our clients may benefit from improvements, the Customer Experience team are there to ensure every secure payment solution is being utilised to the best of its ability.
Kate Plews
Head of Customer Experience
Anna Skirka
But that’s not all. Every process is a learning curve, and through recognising patterns in millions of payment journeys, repeat queries and end-user feedback, we’re always evolving our PCI DSS accredited payment platform.
Because of this, Key IVR have managed to assist more than 80 clients streamline their payment processes and have a much better user experience, with final feedback being extremely positive.
