As businesses move customer transactions into digital channels, both parties expect payments to be smooth without compromising security or compliance. And as a technology-led payment company, we address this challenge by integrating one of our key solutions, Click-to-Pay into the Zoom Phone and Zoom Contact Center environment.

Key IVR is pleased to announce that we have successfully validated adherence to the PCI DSS (Payment Card Industry Data Security Standard) v4.0.1, reinforcing our ongoing commitment to delivering secure, compliant and reliable payment solutions.

Telephone payments have long been a reliable and accessible way for businesses and call centers to collect revenue, offering customers the convenience of paying over the phone without the need for digital checkout journeys. Traditionally, this has included both agent-assisted payments, where a call handler securely processes payment details on behalf of the customer, and automated payment lines, which enable customers to complete transactions independently via IVR systems.