Frequently asked questions
Find quick answers to the most commonly asked questions about our services and how we work.
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What does Key IVR do?
Key IVR provides secure cloud-based payment solutions that enable businesses to collect card payments via phone, web, SMS, and mobile devices. We help organisations stay PCI-DSS compliant while delivering exceptional customer experiences.
What industries does Key IVR support?
We work with a wide range of sectors including utilities, finance, retail, healthcare, education, and public services. Our solutions are scalable and customisable to meet the needs of both small businesses and large enterprises.
Is Key IVR PCI-DSS compliant?
Yes, all our payment solutions are designed to maintain full PCI-DSS Level 1 compliance, the highest standard for secure card payment processing. This ensures cardholder data is protected at every stage.
How does Key IVR keep payment data secure?
We use DTMF suppression, real-time tokenisation, and secure environments to ensure that sensitive cardholder data is never seen, heard, or stored by your organisation.
Can agents stay on the call during payments?
Yes, with our Agent Assisted Payment solutions, agents remain on the line while the customer enters their card details securely. This ensures a seamless customer experience without compromising compliance.
What payment channels does Key IVR support?
We support a variety of channels including IVR (automated phone), live agent calls, SMS links, web portals, mobile devices, and pay-by-link solutions, helping you offer convenient payment options to your customers.
Is Key IVR a global service provider?
Yes, we serve clients across the UK, Europe, North America, and other international markets. Our solutions are cloud-based and designed for scalability across regions.
What is the Key IVR Partnership Programme?
The Key IVR Partnership Programme allows technology providers, contact centres, telecoms companies, and consultancy firms to offer our secure payment solutions as part of their own service offering. Partners gain access to revenue opportunities, dedicated support, and co-branded marketing resources.
What are the benefits of becoming a Key IVR partner?
Partners benefit from a competitive commission structure, full sales and technical training, access to a wide range of PCI-DSS compliant payment solutions, and the ability to deliver added value to their clients. Our team works closely with partners to ensure seamless integration and ongoing support.
How do I get started with Key IVR?
Simply get in touch with our team via our website or email. We’ll provide a free consultation to understand your needs and recommend the best solution for your organisation. You can email sales@keyivr.com or call +44 (0) 1302 513 000
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