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Embrace the Middle East originally approached Key IVR following unexpected challenges with their previous payment provider. This prompted an urgent requirement for a new secure web payment platform so that they could continue collecting donations.

Click Energy wanted to empower their utility customers and allow them to purchase the top-up codes over the phone, using a credit or debit card. They wanted it to be quick, convenient and secure.

Learn how Key IVR worked closely with CREATE Fertility to deliver two self-serve options which drastically reduced the amount of human interaction required when processing payments. Both solutions were PCI-DSS level 1 compliant and accessible 24/7/365 days a year.