2026’s International Women’s Day theme is ‘Give to Gain’, showcasing the importance of providing meaningful opportunities, from equal pay to career advancement.

Key IVR have launched a new digital method of agent driven payments, which allows users to receive a secure web link via text message or email to complete a payment, without compromising the security or flow of a call.

In the very first episode of Staying Agile Podcast, Elise Pell sits down with Mark Kelly, CCO from Key IVR to explore the true cost of manual debt collection – and why outdated payment processes are holding businesses back.