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Microsoft Teams Phone Payments

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Key IVR’s Agent Assisted Payment solution functions alongside Microsoft Teams Phone, providing a PCI-DSS compliant service to process credit and debit card payments over the phone. Using the simple warm transfer capabilities, office or remote-based agents can quickly process payments securely during a call.

The connection with Key IVR helps Microsoft Teams Phone users adhere to strict PCI-DSS requirements, providing a more secured, efficient customer experience. Sensitive cardholder data (CHD) is never heard, seen or stored by your agents, network environment or call.

Dual Tone Multi Frequency (DTMF) and touch tones are suppressed, and the real-time dashboard only shows partial numbers as the customer enters his/her information. Agents stay on the Microsoft Teams Phone call with the customer, pivoting seamlessly from payment processing to interaction, improving both the agent and customer experience

Key IVR can deliver a seamless customer experience and ensure your agents are never exposed to sensitive payment and cardholder data.

About Microsoft Teams

Microsoft Teams is a proprietary business communication platform developed by Microsoft, as part of the Microsoft 365 family of products. Teams primarily offers a workspace for real-time collaboration and communication, videoconferencing, file storage, and application integration. Throughout the COVID-19 pandemic, Teams, and other similar software, gained increased interest as many meetings moved to a virtual environment. As of January 2023, it has about 280 million monthly users.

You can find out more about Microsoft Teams Phone here:
https://www.microsoft.com/en-gb/microsoft-teams/microsoft-teams-phone

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Related services

Agent Assisted Payments
Payment IVR

Integration type

Contact Centre and Telecoms
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