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8×8 Payment Integration

8x8-New-Integration

Secure card payments for your agents, no matter what 8×8 plan you’re on

Agents using the 8×8 contact centre and communications solution can take secure credit and debit card payments over the phone, compliant to PCI-DSS Level 1 v4.0 – the highest industry standard.

The integration ensures that your agents, the 8×8 solution, call-recording systems, and network environments remain out of PCI scope, simplifying compliance.

How it Works

  1. Agents are talking to the customer using the 8×8 solution. They also have the Key IVR Agent Assisted Payments dashboard open.
  2. When the customer is ready to make a payment, the agent can continue the conversation on a new, secure call. All within a few seconds, by either:
    1. Pressing the embedded 8×8 button within the secure agent payment screen (Available on 8×8 Contact Center plans).
    2. Speed dialling the Key IVR secure payments platform from their 8×8 window, triggering a warm transfer (Available on 8×8 Unified Communications plans).
  3. Agent stays in conversation with the customer and payment details can be captured by keypad entry, secure voice recognition or digital payment link.
  4. Once the payment is complete, the agent can end the call with the customer.

Available On

Whether you’re on a Unified Communications or Contact Center plan, agents can secure payments with just a press of a button or a quick speed dial, maintaining conversation with the customer throughout the process. The result is a streamlined, compliant, and secure payment experience, enhancing overall efficiency and customer satisfaction.

  • 8×8 Unified Communications (UC) X2 and X4 Plans – Warm transfer feature available
  • 8×8 Contact Center (CC) X6, X7 and X8 Plans – Embedded secure button for the Key IVR Agent Assisted Payments Platform.

About 8x8

8×8 is a market-leading vendor which offers real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end customers and accelerate their business. It is the only vendor to offer 99.999% financially-backed single uptime SLA for UC and CC. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter.

For more information, visit www.8×8.com

Interested in this integration?​

Request a callback from a Payment Specialist to get started.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Step 1

    How would you like to accept payments?




    Do you already have an Acquirer?

    Step 2

    What Country are you Registered in?



    What is your main Industry?



    What Country are you Registered in?



    Step 3

    Business Structure



    Company Number, Incorporation Number or Charity Number



    How long has the business been operating?



    Approximately, how many payments do you currently take a month?



    Currency



    Approximately, what’s your monthly revenue from card payments?



    Amount of an average sale?

    Approximately, how many payments do you currently take a month?



    Currency






    Step 4













    Step 5

    Here's a summary of the information you've given us. Click on "Get a Quote" and we'll use these details to quote you the best Merchant Services rates available.

    Summary

    By selecting "Get a Quote", you confirm that you have read and agree with our Privacy Policy and agree to be contacted by Key IVR Ltd and our merchant account suppliers by Telephone, Email and SMS to discuss your options and provide quote details based on the information provided (with no obligation).

    Keyivr.com / Key IVR Ltd will occasionally send an SMS and/or email to you to keep you updated on our business products & services.

    Related services

    Agent Assisted Payments

    Integration type

    Contact Centre and Telecoms

      Step 1

      How would you like to accept payments?




      Do you already have an Acquirer?

      Step 2

      What Country are you Registered in?



      What is your main Industry?



      What Country are you Registered in?



      Step 3

      Business Structure



      Company Number, Incorporation Number or Charity Number



      How long has the business been operating?



      Approximately, how many payments do you currently take a month?



      Currency



      Approximately, what’s your monthly revenue from card payments?



      Amount of an average sale?

      Approximately, how many payments do you currently take a month?



      Currency






      Step 4













      Step 5

      Here's a summary of the information you've given us. Click on "Get a Quote" and we'll use these details to quote you the best Merchant Services rates available.

      Summary

      By selecting "Get a Quote", you confirm that you have read and agree with our Privacy Policy and agree to be contacted by Key IVR Ltd and our merchant account suppliers by Telephone, Email and SMS to discuss your options and provide quote details based on the information provided (with no obligation).

      Keyivr.com / Key IVR Ltd will occasionally send an SMS and/or email to you to keep you updated on our business products & services.

      ×

      Get started

      Drop your details below and we’ll be in touch!