Verification method using unique biological traits, such as fingerprints or facial recognition.
Key IVR integrates advanced security features like biometric authentication, particularly in sectors like banking and financial services.
Biometric verification methods, including voice and facial recognition, are becoming a part of interactive voice response (IVR) systems to enhance security and streamline identity verification. These methods help reduce fraud by verifying the customer’s identity through unique biological features, which are difficult to replicate or steal, unlike passwords or PINs.