A digital or virtual agent, typically a computer program or AI system, that performs tasks or provides assistance in a digital environment.
Key IVR offers solutions such as Agent Digital, which provides a “Pay by Link” option for over-the-phone payments. This service allows customers to securely receive payment links via SMS or email, streamlining the payment process. It’s designed to ensure PCI compliance and provides flexibility, making it easier for businesses to manage payments securely and efficiently, even in high-volume environments like call centres.