AI Voice Agents are advanced, voice-activated systems powered by artificial intelligence that enable seamless, spoken interactions with users. These agents leverage speech recognition, natural language processing, and machine learning to not only interpret vocal commands but also engage in dynamic, context-driven conversations. By mimicking human-like dialogue, they facilitate real-time problem-solving, customer service, and other voice-driven tasks, enhancing user experience through natural, intuitive verbal exchanges.

AI Chatbot is an intelligent software system designed to simulate human conversation through text-based interactions. It uses artificial intelligence to understand user input, interpret intent, and generate relevant, natural responses — enabling automated, real-time communication that feels personal and conversational rather than scripted.

Agentic AI refers to artificial intelligence systems designed to act with purpose, autonomy, and contextual awareness — capable of setting, adapting, and pursuing goals through interaction with their environment or users, rather than only executing predefined instructions. These systems can make informed decisions, coordinate actions, and self-correct to achieve desired outcomes within ethical and operational boundaries.

AWS IVR Payments refer to a payment processing solution that uses Amazon Web Services (AWS) cloud infrastructure to support Interactive Voice Response (IVR) systems.

In the context of technology, an agent can refer to a program or system that acts on behalf of a user, performing tasks or providing assistance.

Refers to payment transactions facilitated through Amazon’s virtual assistant, Alexa, often using voice commands or other interactions.

Technology that converts spoken language into written text, allowing machines to understand and process spoken words.

The use of technology to perform tasks and processes without human intervention, often to improve efficiency and accuracy.

A software program designed to perform specific tasks or provide specific functions on a computer or mobile device.

An Approved Scan Vendor (ASV) is an organization authorized by the Payment Card Industry Security Standards Council (PCI SSC) to conduct external vulnerability scanning services for PCI DSS compliance validation

AoC refers to Attestation of Compliance. It is a document provided by a Qualified Security Assessor (QSA) or by an internal security assessor (ISA) after an organization has completed a PCI DSS (Payment Card Industry Data Security Standard) self-assessment or a full PCI DSS assessment. The AoC verifies that the organization has undergone the necessary assessments and meets the compliance requirements set by PCI DSS.

An acquirer, also known as an acquiring bank or merchant bank, is a financial institution that maintains the merchant’s bank account and enables merchants to accept card payments from customers. Acquirers facilitate transactions by providing merchants with the necessary equipment and software to process payments.

A term describing a digital or virtual agent, typically a computer program or AI system, that performs tasks or provides assistance in a digital environment.

The process of verifying the identity of a user, device, or system, often used for secure access and transactions, typically through the use of usernames, passwords, biometrics, or other security measures.

Artificial Intelligence refers to the simulation of human intelligence in machines that are programmed to think and learn like humans

APIs (Application Programming Interfaces) are sets of rules and protocols that allow different software applications to communicate and interact with each other.

Amazon Alexa is a virtual assistant developed by Amazon, designed to interact with users through voice commands and natural language processing

Agent Assisted Payments refer to transactions where a customer interacts with a customer service representative or agent to initiate and complete a payment.