Call recording is an important part of training, quality control and dispute management for organisations and their call centres. For many industries this is a standard obligation, as outlined by the FCA to prevent, detect and deter market abuse.
Chargeback fraud occurs when a consumer makes a legitimate purchase with a credit card, then requests a chargeback from their bank. If it’s approved, the consumer not only keeps the purchase, but has also received a full refund.
The second Payment Services Directive (PSD2) is an EU Directive considered to be a game-changer for banking and online retail. It’s goal will be to increase transparency and consumer trust.
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
DTMF masking (often called DTMF suppression) helps organizations obtain PCI compliance whilst continuing to take payments over the phone and record their calls.