By working with an experienced omnichannel solutions provider to discuss and assess your current process, you can identify your customer service gaps and how your Contact Centre solution can benefit.
Call recording is an important part of training, quality control and dispute management for organisations and their call centres. For many industries this is a standard obligation, as outlined by the FCA to prevent, detect and deter market abuse.
Chargeback fraud occurs when a consumer makes a legitimate purchase with a credit card, then requests a chargeback from their bank. If it’s approved, the consumer not only keeps the purchase, but has also received a full refund.
The second Payment Services Directive (PSD2) is an EU Directive considered to be a game-changer for banking and online retail. It’s goal will be to increase transparency and consumer trust.
Tokenization allows customers to securely save their debit or credit card details with an organisation, making future payments a lot quicker and more convenient.
Thanks to the long-standing and trusted relationship Key IVR has built with these payment gateways, we have developed a range of services that fit perfectly into the existing transaction process.
The Payment Card Industry Data Security Standard (PCI-DSS or PCI DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
DTMF masking (often called DTMF suppression) helps organizations obtain PCI compliance whilst continuing to take payments over the phone and record their calls.
The European Union’s General Data Protection Regulation (GDPR) came into play on 25th May 2018, designed to protect the personal data of consumers and make organizations more accountable on how they handle such information.