Travel Agencies & Tour Operators payment solutions

A range of secure payment services for the travel sector

The flexibility and security of our payment solutions

It’s more important than ever to ensure you’re securing sensitive customer details when taking payments, regularly assessing your existing systems and transaction processes. Data breaches can not only result in massive fines for an organisation, but irreparable damage to your brand and trust in the marketplace.

Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements:

Over the phone with a travel agent

Online bookings & web payments

Using automated telephone payments

Recurring payments & payment plans

Automated voice & SMS campaigns

Over the phone with a travel agent

Asking a customer to read out card details over the phone can be a huge security issue and puts sensitive customer details at risk. You can offer a range of options for your staff to accept payments made over the phone in a safe and PCI-compliant manner, customers simply enter their details into their telephone keypad. DTMF tone suppression and masked card details ensure you’re reducing the risk of data breaches – every call can be PCI-DSS compliant to the highest level and help de-scope your network environment.

With an easy-to-use agent dashboard, your staff can keep track of the payment process as it’s happening, helping tenants along the way, especially beneficial when dealing with more vulnerable individuals.

Online bookings & web payments

A fully branded e-commerce payment facility, available 24/7, allows customers to pay the outstanding balances on their reservations with email receipts. It can be integrated with your existing systems to provide up to date balance information to the person paying the bill and provide you with real-time reporting.

Transactions are also available for your staff to view real-time via a Self-Service Portal.

Using automated telephone payments

Available 24/7, 365 days per year, a fully-branded phone payment line gives your customer the facility to pay for their travel plans anytime, saving your staff time so they can focus on new opportunities. The call recordings are created and scripted specifically for your requirements, recorded by our professional voice-actor.

The solution can be integrated to validate customer reference numbers and look up balances from your existing systems. Transactions are also available for your staff to view real-time via a Self-Service Portal.

Recurring payments & payment plans

Set up a payment plan against a customer’s card to ensure outstanding reservation amounts are paid on time or in instalments over a period of time. The service can be configured to your requirements to offer full or recurring payment options, over weeks or months.

Our recurring card payment system allows you to set up a customer with an outstanding amount and a payment plan, similar to a direct debit system. The system will then process the payments at the appropriate time, reducing the risk of late payments and saving you time chasing outstanding amounts. Daily reports are generated to inform your users when transactions are successful or declined.

Automated voice & SMS campaigns

Our Outbound Voice & SMS service can reach a larger audience and save your staff time compared to traditional outbound methods. Your message can be delivered even when there’s no one there, or if they are not answering the phone.

From outstanding payment and reservation reminders, marketing campaigns or important travel news, the pre-recorded voice message or SMS can be customised according to your preferences. E.g. If you need to inform a set of customers about Government Foreign Office advice about traveling to a specific country that will impact their reservations.

The platform is able to deliver thousands of messages every hour throughout the world both by voice and SMS, saving your agents valuable time and increasing engagement.

Key benefits of our services

Provide your customers with a range of payment services – on the phone with staff, an automated IVR, online and more
Hosted on a DTMF suppressed Contact Centre Payments Platform
Level 1 PCI-DSS Compliant v4.0 – The highest level of security
VISA Europe Approved
100% hosted solution, meaning no on-site installation
Multiple Agent Logins and Concurrent Licencing (no seat licences)

Continuous conversation with customer when taking card details
Removes the need to pause call-recordings
Optimised agent experience through a Self-Service Portal
Integration with major Payment Service Providers
Well designed API for seamless integration
Competitive call and transaction rates
Real-time reporting

IATA & PCI-DSS

IATA has mandated that all travel agents achieve Payment Card Industry Data Security Standard (PCI DSS) compliance to obtain and retain accreditation as an IATA accredited agent. Despite the prospect of fines and penalties, many agents are not PCI-compliant. There are numerous reasons for this, ranging from a lack of awareness or interest to underestimating the technical complexity of the Standard.

IATA (in consultation with ACTA) has recognised that the process of becoming compliant with the PCI DSS can be complex and lengthy for travel agents. Broken down into six major security goals with 12 areas of focus, the PCI DSS could impose a possible 288 requirements.

Whether you are a large or a small agent looking to achieve and maintain compliance with the PCI DSS, Key IVR can help.