Case Studies 1 Archive - Key IVR

Embrace The Middle East

Embrace the Middle East is an international development charity that has over 170 years of experience working with the most vulnerable and marginalised communities in the Middle East. They support, enable and partner with Christian local organisations in the region to help them make a tangible difference to their communities.

Energy Supplier

Keeping the focus on the latest technology, this domestic gas and electricity is able to be productive at the centre of both prepay and direct debit customers. Their unique energy trading solution means they can always provide customers with market leading products.

Ranger Services

Ranger Services Ltd offers technology and back office solutions to a large portion of the car park industry, white labelling their services for car park operators.

Waters & Gate

Waters & Gate is an award-winning credit management and debt recovery organisation with the knowledge, experience and resources to support businesses and individuals through legal action, helping to recover funds.

Offering a range of services including their online client portal, bespoke collection models and international debt recovery, Waters & Gate support people and businesses in preventing bad debts, with training services that go beyond traditional debt collection.

High Court Enforcement Group

Directed by the UK’s largest team of authorised High Court Enforcement Officers, High Court Enforcement Group provide a comprehensive range of enforcement solutions for businesses, organisations and individuals seeking to recover debts and possession of land and property.

They currently have over of 200 dedicated employees located across five offices, covering the length and breadth of England and Wales including 19 authorised High Court Enforcement Officers.

Click Energy

Click Energy is Northern Ireland’s top electricity supplier, as reported in the Consumer Council’s Customer Satisfaction Survey, providing power to homes, farms, and businesses since 2015.

They offer a range of low-cost tariffs for credit and prepayment meters, with moneyback incentives and referral schemes.

Rent-to-Own Retailer

Established in 2006, the Rent-to-Own Retailer provided access to top-quality products and services which improved the lives of their customers.

Not everyone can always afford to buy things they need outright, so they provided flexibility for their customers, allowing them to spread the cost using a weekly or monthly payment plan.

One Call Insurance

One Call Insurance are a fast-moving company in the UK insurance industry, providing a wide range of services to customers in the United Kingdom since 1995.

One Call lets you compare car insurance, home insurance, van insurance and travel insurance by contacting their panel of trusted insurance brands. As well as these, they also offer many other insurance products and services including short term insurance, learner driver insurance and breakdown.

Large UK Train Operator

Key IVR worked with one of the largest train operating companies in the UK to deliver a unique and secure payment system. The company specialises in supplying transport services out of London for commuters and customers in the South and South West of England.

West Kent Housing Association

West Kent is a vibrant community provider of social housing, affordable homes and services to people living in the towns and villages throughout Kent.

Energy Billing

Energy Billing are specialists in the design, manufacture and installation of smart prepay devices and efficient back office billing and invoicing.

Energy Billing allow Housing Managers to take control, by working with them to install, maintain and manage decentralised community energy and heating management systems. They help residents control their energy consumption, manage their finances and reduce the risk of debt.

International Fashion Retailer

The client is a leading international fashion retailer, specialising in premium clothing and accessories. With a portfolio of renowned brands, it offers a diverse range of products from casual wear to luxury fashion, catering to various customer demographics. The company operates both online and through physical stores across multiple countries, employing over 4000 people. They’re known for their commitment to innovation, customer experience, and a strong digital presence, making them a key player in the global fashion industry.

DWF

DWF is a global legal business whose services benefit organisations and customers all over the world. Not only do they offer a range of legal services to their clients, but they also include complementary connected solutions and technology. It’s this innovative approach that allows them to be a leading provider within their industry, supplying a competitive and differentiated angle to the legal sector.

Chartered Institute of Credit Management

The Chartered Institute of Credit Management (CICM) is the largest recognised professional body in the world for the credit management community.

Formed 80 years ago, the Institute was granted its Royal Charter in 2014. Representing all areas of the credit and collections lifecycle, it is the trusted leader and expert in its field, providing its members with support, resources, advice and career development as well as a networking and interactive community.

Broward County Florida

Broward County is a county government entity located in southeast Florida. Broward County Government’s mission is to deliver cost-effective and collaborative services to enhance and promote the quality of life for Broward County’s residents, businesses, and visitors.

CREATE Fertility

Create Health Limited has two brands in the UK and one in Denmark. Create Fertility are the pioneers of Natural and Mild IVF and abc IVF is the UKs first ‘low-cost’ IVF brand. Vitanova, in Denmark, focuses on patients from overseas. They offer female-friendly IVF treatment that delivers better health outcomes for mothers and babies.