Agent Assisted Payments Express

Merchant Services ensure you can offer a secure, frictionless experience that allows your customers to make purchases however they’d like, with any major payment card.

To start taking card payments at all, you’ll need these services in place first. This gives your business the stamp of approval and necessary trust to process debit and credit card payments, and start earning valuable revenue.

So, whether you’re looking to get your merchant services set up for the first time, want to streamline your payment providers, or have issues with fraud and declined payments – we can help. We’ve worked with hundreds of organisations to assess their payment journeys, identify obstacles and improve customer experience.

An acquiring payment processor, or acquirer, allows organisations (merchants) to accept card payments in the first place. A number of due diligence checks will take place before this service is approved, to protect customers and reduce fraud.

Once you have an acquirer in place, you will then need a payment gateway service to securely process card transactions in a quick and convenient manner.

Payment gateways provide the encryption channel that transmits highly sensitive card details and transaction information between the merchant, customer, acquirer and other payment processing services. The details could have been provided by the customer in a number of different ways – online, over the phone or face-to-face using a card terminal.

To make things somewhat confusing, it is possible to get acquiring and gateway services from one supplier. Some merchants may also decide to have one acquirer and multiple payment gateway services linking to it – depending on how many payment methods they offer their customers, or how their particular business operations are set up.

Not sure what’s best for you? Talk to us and we’ll be able to help further.

Payment security is our highest priority. We’re a long-standing PCI-DSS Level 1 compliant services provider (a scheme backed by VISA, Mastercard, American Express and more), in addition to being ISO 27001 Certified.

We don’t cut corners, our payment platform can help you reduce card fraud, protect your business from external and internal malicious activity.

Yes, absolutely. It’s been our number one priority to ensure organisations are compliant with upcoming legislation and regulation changes.

If you’re getting a lower card acceptance rate, rejected transactions or plagued by fraudulent card activity, let’s see if we can help. After all, your business revenue is important!

We can look at how you’re currently taking payments and advise what could be done to reduce failed payments now, and in the future.

With multiple merchant services providers, payment gateways and payment processors, it can get complicated and costly to manage a variety of payment options and processes.

We’ve got over 10 years’ experience in the payment industry and can help consolidate the number of suppliers you’re liaising with. Your solution will be quicker and easier to manage day-to-day, making things simple and more transparent for billing and reconciliation.