Thomas Sanderson are Conservatory Blinds, Window Shutters and Window Blinds specialists. They have over 25 years’ experience in designing, shading and changing homes with 1,000s of colours and styles to choose from.
Following investigations around PCI-DSS Compliance within their business infrastructure, Thomas Sanderson discovered that the technology around taking card payments was in scope of a potential data breach. After taking advice from their Banking Merchant around how they could reduce or remove the potential breach of customer’s card data, they were referred into Key IVR to discuss the different options.
Thomas Sanderson found that the best way to decipher which aspect of Key IVR’s suite of products would best suit their logic was to tell them exactly how they ran as a company and where they were suffering the most pain. Key IVR then took away the product requirements and came back to the organisation with many options, including Border Agent Assisted Payments solution which allowed for safe transaction of card payments over the phone, achieving the highest level of PCI-DSS compliance.
“Border has been a fantastic addition to our call centre ensuring that no card data enters our environment. As we deal with a wide demographic of customers, using their telephone keypad to pay is something they often haven’t done before. Being able to keep our customer on the phone to help them through the process of completing a card transaction has been a great way to iron out any resistance customers may have.
We were given our own dedicated account manager who looked after and still looks after any needs or requirements we have, keeping us up to date with changes within the service and ensures that we are utilising it as efficiently as possible.”