DWF

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Key Facts

  • One of Key IVR’s longest standing clients, over 7 years
  • DWF were looking to automate their payment solutions
  • Required minimal change to their day-to-day operations
  • Key IVR delivered two different self-service solutions, a Payment IVR and a Secure Web Page

DWF is a global legal business whose services benefit organisations and customers all over the world. Not only do they offer a range of legal services to their clients, but they also include complementary connected solutions and technology. It’s this innovative approach that allows them to be a leading provider within their industry, supplying a competitive and differentiated angle to the legal sector.

Key IVR are proud to provide reliable payment processing services to such a reputable brand such as DWF, working together to protect their legal clients for over 7 years.

The Requirement

DWF were looking to reduce the amount of time spent manually processing payments towards customer accounts. They wanted to increase the security of their payment collection process, not only requiring a way to take payments more safely over the phone, but also allow them to be taken 24/7 365 a year.

Any solutions that were implemented needed to work seamlessly together and require minimal change to their day-to-day operations. The services also needed to be quick, convenient and easy to use for the varied businesses and consumers that would using it on a regular basis.

DWF wanted to be totally confident that customers’ sensitive information wasn’t being captured or stored on their systems in any way. They were also looking to encourage a more self-serve approach for their customers, and give them the ability to make payments during out-of-office hours.

The Solution

Key IVR provided DWF with two different self-service payment options that met their requirements perfectly and allowed for their customers to pay safely and conveniently, 24/7 365 days a year.  The solutions didn’t require a member of staff to take payments, freeing up their valuable time and potential future salary costs as the organisation grew.

Payment IVR:

A self-service Payment IVR allows customers to call a dedicated DWF phone number to make payments against their account. The solution is secure and PCI DSS compliant, fully branded and recorded by a professional voice artist to meet their specific requirements.

Find out more about Payment IVR

Secure Web Payments:

Key IVR also developed a Secure Web Page that allows customers to make a secure payment online. The page is fully branded in DWF’s colours and style, seamlessly linking from their existing website, making the payment process safe and easy for anyone to use.

Find out more about Secure Web Payments

The Outcome

“We’ve been working with Key IVR for over 7 years now, their systems are so reliable we’re very rarely contacted by someone struggling to use the services. The platform is very straightforward and easy to use, and we’ve never had to assist a customer through the payment process.

With call recording being a big part of how we protect ourselves and our customers, Key IVR’s solutions have also helped massively in allowing us to record all transactions, without ever compromising sensitive card data”.

Kevin Feehan
Director
DWF

For more information about DWF, please visit their website www.dwf.law

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Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

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