New-Starters

Our Ever-Growing Team Welcomes More New Faces

As Key IVR continues to succeed and grow, we’ve added some new members into our dedicated team; Elise Pell (Marketing Assistant), Chris Burton (Business Development) and Steve Giergiel (Development Support). We’re excited to see the qualities and skills they bring with them and the positive contributions they make within the company. Elise PellMarketing Assistant Journalism…

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Saks-breach

Major US Retailer Saks Fifth Avenue Victim to Another Data Breach

In April 2018, it was discovered that five million credit card holders may have had their information exposed after a data breach at Saks Fifth Avenue, Saks OFF 5th and Lord & Taylor stores in North America. It’s possible that customer data was at risk for approximately nine months before the issue was detected and…

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PauseResumeCallRecording

Is Pause and Resume Really Protecting Your Customers Data?

Organisations that accept card payments over the phone are recording calls for training and monitoring purposes, an obligation the Financial Conduct Authority (FCA) put in place to prevent, detect and deter market abuse. This becomes difficult for those wanting to achieve the Payment Card Industry Data Security Standard (PCI-DSS) which states that no sensitive card…

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Adidas Shoes

Adidas Announces Data Breach Affecting Millions of Customers

On June 26th, it’s believed an unauthorised third party acquired certain data associated with millions of Adidas consumers, exposing sensitive details including contact information, usernames and passwords from their US website. Following a preliminary investigation Adidas stated that it didn’t believe any credit card or fitness information was included in the breach, with the company…

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StationaryBanner

Key IVR Welcomes Some New Faces

Key IVR are happy to welcome four new members into our expanding team, Zoe Lomax (Operations Manager), Chris Cairns (Head of IT), John Kamau (Project Manager) and Oliver Slingsby (Service Desk Analyst). Zoe LomaxOperations Manager Ambitious and goal-oriented Zoe Lomax comes to us from Plusnet, along with her extensive skills as a Release Manager to…

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MarieCurieNewsBanner

Key IVR Secures a Multi-Year Partnership with UK Charity, Marie Curie

Key IVR are pleased to announce a new partnership with Marie Curie, the UK’s leading charity for people living with any terminal illness and their families. The charity helps people make the most of the time they have together by delivering expert hands-on care, emotional support, research and guidance. Key IVR will work with Marie…

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orbitz-data-breach

Travel Website Orbitz Experience Data Breach Affecting 880,000 Customers

Between October and December 2017 travel booking website, Orbitz, experienced a data breach when their previous booking platform was accessed by an unknown party. It wasn’t until March 1st 2018 that the company recognised that there had been an issue. The breach affected data relating to 880,000 of Orbitz’ customers, including names, payment card information,…

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USTour_03

Key IVR Senior Management Visiting the US

Darren Wooding CEO and Mark Kelly VP International Sales will be visiting our recently opened New York Office next week (21st April – 26th April 2018) to meet with some key prospects, clients and partners throughout the US. Locations will include: New York Austin, Texas Atlanta Chicago They will be discussing how Key IVR can…

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YoursimPalNewsBanner

Key IVR Delivers a 24/7 Donations IVR for UK Cancer Charity, Your simPal

Key IVR would like to announce our partnership with Your simPal, the only charity in the world supplying free pre-paid mobile phone sim cards for people living with cancer.   “We were very inspired by their mission to help those affected by cancer stay connected with their friends and family through a very challenging time,…

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NewOffices

Key IVR Opens New Offices in Dublin and New York

To improve our international presence and support our non-UK clients, we’re very pleased to announce two new Key IVR satellite offices in Dublin and New York. The Doncaster office will remain as Key IVR Headquarters and main support centre. Our new office addresses are: Key IVR (Ireland) Ltd 8 Clanwilliam Square, Grand Canal Quay, Dublin…

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