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Key IVR & Transaction Services Collaborate to Provide Secure Payment IVR Services in the United States


Key IVR and Transaction Services (TRX) are excited to announce an enhanced automated payment IVR service, seamlessly combining TRX’s robust card processing and Key IVR’s market-leading IVR technology. TRX merchants can now quickly take advantage of 24/7 telephone payment lines, allowing their customers to pay on the phone at any time, without the need to queue to speak to a member of staff.

The new platform is an addition to the TRX card processing integration, and enables businesses to streamline their payment processes with unparalleled security and efficiency. The Payment IVR services adhere to the strict PCI-DSS Level 1 payment industry standard, and the latest v4.0 guidelines, making it more accessible for organisations to protect sensitive financial data and enhance the customer experience.

This partnership ensures that businesses of all sizes can utilise the latest payment IVR technology. They can easily add the service to their existing IVR setup, letting agents transfer customers to it (known as Pass-off), or by adding a dedicated payment phone number to their marketing and customer communications. All options reduce the risk of fraud and compliance issues while offering a convenient payment method for their customers.
TRX Services’ extensive presence and expertise in the US market will facilitate the implementation and support for Key IVR’s secure payment systems.

Michael Cirino, ISV Development Executive at Transaction Services (TRX) said:

“We are thrilled to partner with Key IVR and bring their secure payment IVR solutions to our extensive network across the United States. This collaboration aligns perfectly with our mission to provide innovative and reliable services to our clients. By integrating Key IVR’s technology, we are confident that we can deliver enhanced security and efficiency in payment processing, helping businesses protect their customers’ data and improve their overall operational performance.”

Both companies are committed to delivering exceptional value and support, ensuring their clients can seamlessly transition to and benefit from this robust payment solution. The integration signifies a major step forward in the ongoing effort to provide secure, reliable, and user-friendly payment services nationwide.

Connor Bowkett, Partner Channel Manager at Key IVR commented:

“Joining forces with TRX Services is a significant milestone for Key IVR. This partnership helps solidify our US presence and strengthens our ability to provide secure and efficient payment solutions to a broader audience. We look forward to working closely with TRX Services to ensure businesses across the United States can benefit from our cutting-edge technology and dedicated support.”

If you’d like to know more about partnering with Key IVR, you can find out more here. Or, contact our partner team by emailing or calling +44 (0) 1302 513 000 (Opt 3)

About TRX Services

Transaction Services (TRX) is a leading payment card processing solution for merchants looking to improve their financial performance. Through deep-segmented industry knowledge in both electronic payments and platform technology, they provide an unmatched understanding of challenges and opportunities unique to the industries they serve.

To find out more about TRX Services, contact +1 888 933 8797 or visit their website here:

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