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Key IVR Expands Services with Direct Debit Payments

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As a leading provider of payment and automation solutions, we’re pleased to introduce the latest expansion of Key IVR’s services – Direct Debit recurring payments. This new service enables businesses of all sizes to seamlessly collect fixed or variable payments through the BACS or SEPA schemes across the UK and Europe.

Supporting Businesses with Direct Debit Solutions

Direct Debits remain one of the most trusted and widely used methods for paying regular bills in the UK, used by consumers to make around 7 in 10 of all regular bill payments (Source: UK Finance). Recent data highlights the continued significance of this payment method, with 4.9 billion Direct Debit transactions processed a year, totalling £1.4tn (£1,471bn).

Single Euro Payments Area (SEPA) Direct Debits operate in over 40 European countries and are supported by thousands of payment service providers (PSPs). With over 20 billion transactions processed yearly, valued at over €7 trillion (Source: ECB), the payment method has doubled in 20 years as adoption rises and new countries are included.

With over 15 years of experience in the payments industry, we’ve developed a Direct Debit service that’s simple for customers to use and delivers unique features organisations are unlikely to see from other providers.

Sophie Chan, Head of Sales at Key IVR, comments:

“Direct Debit is a familiar payment method for millions of consumers. We’re working closely with leading industry suppliers to help businesses get the most from their existing setup with minimal disruption, or simply get started with a setup that works best for them.

Direct Debits sit harmoniously within our omnichannel platform so you can set up mandates online, via text message, web chat, email, or over the phone. Additionally, if a scheduled payment is missed or fails, our platform can trigger automated communications, reducing payment interruptions for your business.”

Built to Meet Real Business Challenges

Key IVR’s platform offers all the tools necessary to set up and manage Direct Debit mandates with ease, by using your existing credentials, or helping you get . With many agent-led and user-led options, our team will find what works best for particular business challenges, such as reducing the number of failed payments or increasing payment revenue.

Chan states, “I know how crucial a reliable recurring payment solution is to many businesses, especially those chasing debt or overdue payments. We’ve carefully built this service to break down real-life challenges we’ve heard first-hand from frustrated organisations, of all sizes. I’m very proud of what we’ve achieved so far, and excited to be talking to payment stakeholders about how we can help.”

 

Contact us to arrange a demo or find out more about our Direct Debit solution

Alternatively, call +44 (0) 1302 513 000 or email sales@keyivr.com

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