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Solutions
PCI DSS Compliant Payment Services
Agent Assisted Payments
Payment IVR
Click-to-Pay
Secure Web Payments
Merchant Services
Outbound Voice, SMS & WhatsApp
Web Chat and Chatbot Payments
Mobile Payment App
Banking & Digital Payments
Pay By Bank - Powered by Open Banking
Direct Debit Payments
Cryptocurrency Payments
Integrations & Partners
Integrations
Contact Centre & Telecoms
Gateways & Merchant Services
Direct Debit & Banking
Integration Methods
SFTP Integration
Bespoke API Integration
Partners
Meet our Partners
Partner with us
Sectors
Sectors
Contact Centre Solutions
Housing Associations
Debt Collection & Enforcement
Utility Suppliers & Providers
Travel Agencies & Tour Operators
Charities and Not For Profit
Resources
Resources
News
Guides
Videos
Client Success Stories
Glossary
FAQs
Guides
What is PCI Compliance?
What is DTMF Masking?
What is Automatic Speech Recognition?
All Guides
About Us
About Us
About Us
Meet Our Team
Awards & Accreditations
Client Success Stories
Careers
The Key IVR Story
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Key IVR Expands Channel Reach Through New Partnership with Konekt
New distribution agreement gives Konekt partners access to Key IVR’s PCI-DSS Level 1-certified omnichannel payment platform.
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Turning Conversations into Secure Payments: Key IVR Launches Click-to-Pay for Zoom
As businesses move customer transactions into digital channels, both parties expect payments to be smooth without compromising security
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Key IVR Achieves ISO/IEC 27001 Re-Certification
Key IVR is delighted to announce its successful re-certification to ISO/IEC 27001, the globally recognised standard for information
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Key IVR Launches Recurring Pay By Bank Solution to Transform Scheduled Payments
Today, Key IVR is pleased to announce a powerful new capability that enables organisations to set up and
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Driving Secure Customer Payments Through Partnership: Key IVR & Enghouse Interactive
At Key IVR, partnerships are central to how we innovate, scale, and deliver best-in-class payment solutions. Our long-standing
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The Future of Payments: Key Trends Shaping 2026
Discover the future of payments with conversational IVR, Agentic AI, and secure, PCI-compliant voice automation.
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Key IVR Adds Agent-Assisted Payments to Amazon Connect
Our trusted Agent Assisted Payment solution is now fully integrated with Amazon Connect, enabling organisations to take secure
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Client Success Story: Wyedean Housing Association
Wyedean Housing Association is a respected housing provider based in the UK, offering a range of property services
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Guide: What is Pay by Bank & Open Banking?
Simply put, Pay by Bank is a safe and easy way to pay online. Instead of using a
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Pay By Bank vs. Traditional Payment Methods
The way we handle transactions is undergoing a significant transformation, with the emergence of Pay By Bank challenging
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Key IVR Partners with Doncaster Rovers FC
We’re thrilled to announce that Key IVR is now a bronze sponsor of Doncaster Rovers, joining the club’s
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Client Success Story: Embrace the Middle East
Embrace the Middle East originally approached Key IVR following unexpected challenges with their previous payment provider. This prompted
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Key IVR’s New Service – Direct Debit Payments
As a leading provider of payment and automation solutions, we’re pleased to introduce the latest expansion of Key
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Unlocking Process Efficiency & ROI: A Collaborative Approach by Key IVR and BB Merchant Services
Key IVR and BB Merchant Services have joined forces to bring insight into how enhancing payment process efficiency
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Client Success Story: Broward County Florida WWS
Learn how Key IVR worked closely with Broward County Florida to deliver multiple PCI-DSS compliant telephone payment solutions
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Key IVR & Transaction Services Collaborate to Provide Secure Payment IVR Services in the United States
Key IVR and Transaction Services (TRX) are excited to announce an enhanced automated payment IVR service, seamlessly combining
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Key IVR Adds Ground-Breaking AI Technology into Service Platforms
Key IVR continues to innovate and investigate new technological breakthroughs. Artificial intelligence (AI) technology is an exciting area
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Client Success Story: CREATE Fertility
Learn how Key IVR worked closely with CREATE Fertility to deliver two self-serve options which drastically reduced the
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Key IVR Announce Agent Digital, a New Pay By Link Option for Over the Phone Payments
Key IVR have launched a new digital method of agent driven payments, which allows users to receive a
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Client Success Story: Click Energy
Click Energy wanted to empower their utility customers and allow them to purchase the top-up codes over the
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Top 5 Things You Need to Know About Pay By Bank
Pay By Bank is still new within the payment industry, and we’re focused on delivering solutions that are
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Client Success Story: McCarthy Stone
McCarthy Stone were looking for a simple solution to allow homeowners and their family members to pay for
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Pop the Champagne! Key IVR Celebrates 15 Years of Securing Payments
Since it was founded in 2008, Key IVR has grown significantly in size and service offering. In 15
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How Our Customers Have Tripled Their Payment Collections
At Key IVR, we’re dedicated to helping our customers capitalize on this, ensuring they’re utilizing all the features
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Market Leading UK Retailer Drives Forward Their Payment Journey with Key IVR
Key IVR provided two different over-the-phone payment options that met their requirements perfectly and meant customers could pay
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Card Payments By Phone: How DTMF Suppression Improves Security
At Key IVR we’re aware that only 5% of consumers feel secure when paying over the phone. To
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Top 5 Reasons to Choose a Payment IVR Service
Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove
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Partner Success Story: Cardstream
Key IVR and Cardstream have been working closely together for over 10 years, collaborating on joint opportunities for
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