Reducing AHT is a top priority for many contact centers handling large volumes of call center inbound calls.

Join Key IVR for an exclusive partner webinar exploring how our Agent Assisted Payments solution integrates seamlessly with

The pace of fraud is unforgiving, and companies are struggling to keep up. That is why our CCO,

2026’s International Women’s Day theme is ‘Give to Gain’, showcasing the importance of providing meaningful opportunities, from equal

Wyedean Housing Association is a respected housing provider based in the UK, offering a range of property services

In the very first episode of Staying Agile Podcast, Elise Pell sits down with Mark Kelly, CCO from

Collecting payments over the phone is becoming increasingly complex. From rising chargebacks and high transaction fees, to shrinking

Discover the future of payments with conversational IVR, Agentic AI, and secure, PCI-compliant voice automation.

We are delighted to announce that Key IVR has won the prestigious Best Product Innovation award at the

Our trusted Agent Assisted Payment solution is now fully integrated with Amazon Connect, enabling organisations to take secure

Key IVR is delighted to announce that our Chief Commercial Officer, Mark Kelly, has successfully achieved his Payment

The Key IVR team is excited to announce that we’ll be exhibiting at this year’s Contact Centre Expo,

Wyedean Housing Association is a respected housing provider based in the UK, offering a range of property services

Key IVR is happy to announce it has been recertified for the ISO/IEC 27001 Information Security Management standard.

Simply put, Pay by Bank is a safe and easy way to pay online. Instead of using a

The way we handle transactions is undergoing a significant transformation, with the emergence of Pay By Bank challenging

We’re thrilled to announce that Key IVR is now a bronze sponsor of Doncaster Rovers, joining the club’s

Embrace the Middle East originally approached Key IVR following unexpected challenges with their previous payment provider. This prompted

As a leading provider of payment and automation solutions, we’re pleased to introduce the latest expansion of Key

Key IVR and BB Merchant Services have joined forces to bring insight into how enhancing payment process efficiency

Key IVR has successfully achieved re-accreditation for PCI-DSS (Payment Card Industry Data Security Standard) v4.0. This reaffirms our

Learn how Key IVR worked closely with Broward County Florida to deliver multiple PCI-DSS compliant telephone payment solutions

Key IVR and Transaction Services (TRX) are excited to announce an enhanced automated payment IVR service, seamlessly combining

Key IVR continues to innovate and investigate new technological breakthroughs. Artificial intelligence (AI) technology is an exciting area

Learn how Key IVR worked closely with CREATE Fertility to deliver two self-serve options which drastically reduced the

Key IVR have launched a new digital method of agent driven payments, which allows users to receive a

Click Energy wanted to empower their utility customers and allow them to purchase the top-up codes over the

Pay By Bank is still new within the payment industry, and we’re focused on delivering solutions that are

Key IVR is happy to announce it has been recertified for the ISO/IEC 27001 Information Security Management certificate.

Key IVR are thrilled to announce we are now PCI-DSS v4.0 compliant. Thanks to the hard work of

McCarthy Stone were looking for a simple solution to allow homeowners and their family members to pay for

Since it was founded in 2008, Key IVR has grown significantly in size and service offering. In 15

Compared to mailed bills, emailed invoices, and other traditional methods of asking for payment, using SMS and text

At Key IVR, we’re dedicated to helping our customers capitalize on this, ensuring they’re utilizing all the features

Key IVR provided two different over-the-phone payment options that met their requirements perfectly and meant customers could pay

At Key IVR we’re aware that only 5% of consumers feel secure when paying over the phone. To

Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove

Key IVR and Cardstream have been working closely together for over 10 years, collaborating on joint opportunities for