As customer expectations evolved, National Friendly recognised the need to modernise its payment journey. The business wanted to offer customers greater flexibility while ensuring every payment remained secure.

Key IVR is pleased to announce a new partnership with Forthwise, a consultancy business providing specialist expertise and solutions to organisations looking to improve their technology, processes and customer experiences.

Key IVR is delighted to announce that it has been named as a supplier on Government Commercial Agency’s G-Cloud 15 framework under Lot 2b: Software as a Service, making it easier for public sector buyers to procure secure payment services.