Key IVR is delighted to announce that it has been named as a supplier on Government Commercial Agency’s G-Cloud 15 framework under Lot 2b: Software as a Service, making it easier for public sector buyers to procure secure payment services.

Telephone payments have long been a reliable and accessible way for businesses and call centres to collect revenue, offering customers the convenience of paying over the phone without the need for digital checkout journeys. Traditionally, this has included both agent-assisted payments, where a call handler securely processes payment details on behalf of the customer, and automated payment lines, which enable customers to complete transactions independently via IVR systems.

Reducing AHT is a top priority for many contact centers handling large volumes of call center inbound calls. Lower AHT improves efficiency, reduces operational costs, and enables agents to serve more customers without compromising service quality.