As customer expectations evolved, National Friendly recognised the need to modernise its payment journey. The business wanted to offer customers greater flexibility while ensuring every payment remained secure.

Key IVR is delighted to announce that it has been named as a supplier on Government Commercial Agency’s G-Cloud 15 framework under Lot 2b: Software as a Service, making it easier for public sector buyers to procure secure payment services.

As businesses move customer transactions into digital channels, both parties expect payments to be smooth without compromising security or compliance. And as a technology-led payment company, we address this challenge by integrating one of our key solutions, Click-to-Pay into the Zoom Phone and Zoom Contact Centre environment.