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Key IVR & Transaction Services Collaborate to Provide Secure Payment IVR Services in the United States

Key IVR and Transaction Services (TRX) are excited to announce an enhanced automated payment IVR service, seamlessly combining
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AI Technology Into Platforms

Key IVR Adds Ground-Breaking AI Technology into Service Platforms

Key IVR continues to innovate and investigate new technological breakthroughs. Artificial intelligence (AI) technology is an exciting area
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Key IVR Announce Agent Digital, a New Pay By Link Option for Over the Phone Payments

Key IVR have launched a new digital method of agent driven payments, which allows users to receive a
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Client Success Story: Large UK Train Operator

Key IVR assisted a major Rent-to-Own Retailer with a multi-channelled payment solution to allow customers to ‘self-serve’ and
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Client Success Story: Click Energy

Click Energy wanted to empower their utility customers and allow them to purchase the top-up codes over the
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How Our Customers Have Tripled Their Payment Collections

At Key IVR, we’re dedicated to helping our customers capitalize on this, ensuring they’re utilizing all the features
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Market Leading UK Retailer Drives Forward Their Payment Journey with Key IVR

Key IVR provided two different over-the-phone payment options that met their requirements perfectly and meant customers could pay
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Card Payments By Phone: How DTMF Suppression Improves Security

At Key IVR we’re aware that only 5% of consumers feel secure when paying over the phone. To
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Key IVR New Partnership with Cavendish Communications

Key IVR are pleased to announce a new partnership with Cavendish Communications, an independent telecommunications provider to businesses
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Key IVR Innovate with Bottomline to Introduce New Alternative Payment Options

We are delighted to announce that, through our partnership with Bottomline Technologies, Key IVR will now be adding
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Client Success Story: Thomas Sanderson

After taking advice from their Banking Merchant around how they could reduce or remove the potential breach of
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How Can Your Agents Take Secure Payments When Working Remotely or Working From Home?

Working remotely or working from home (WFH) doesn’t mean your business revenue is at risk. Additionally, you don’t
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Dermalogica

Client Success Story: Dermalogica

Dermalogica wanted to further improve the security for their business clients and needed a way of ensuring data
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Key IVR Welcomes Customer Experience Agency, Customer Touch Point, as a New Partner

Key IVR are pleased to announce a new partnership with Customer Touch Point, an agency that focus on
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Web Chat Payments: Safe, Convenient and Diverse

Ecommerce purchases have been on the rise for years, as technology and the convenience that online shopping brings
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PauseResumeCallRecording

Is Pause and Resume Really Protecting Your Customers’ Data?

Organisations that accept card payments over the phone are recording calls for training and monitoring purposes, an obligation
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MarieCurieNewsBanner 1

Key IVR Secures a Multi-Year Partnership with UK Charity, Marie Curie

Key IVR are pleased to announce a new partnership with Marie Curie, the UK’s leading charity for people
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