How do we work with Payment Gateways?

We integrate with a wide variety of Payment Gateways acting as a secure conduit during the payment process

What is a Payment Gateway?

Payment gateways perform the relevant security and validity checks on credit or debit cards they are used by consumers to pay for goods or services.

We often get asked if we just offer the same services as a payment gateway. You might already be using a branded virtual terminal (VT) webpage to take card payments over the phone, such as Worldpay, Sage Pay or Barclays ePDQ etc, so when hearing someone ask you about “payment systems” it’s inevitable that this is going to be the first thing that comes to mind.

How does Key IVR work with Payment Gateways?

Thanks to the long-standing and trusted relationship Key IVR has built with these payment gateways, we have developed a range of services that fit perfectly into the existing transaction process. We provide organisations with a wide variety of branded payment options all powered by a Payment Card Industry Data Security Standard (PCI-DSS) compliant platform. Whether customers are paying with an agent on the phone, on an automated IVR, on a website, across SMS or through a mobile app, the sensitive card data that is taken when performing a transaction is channelled safely and securely straight to the payment gateway. This not only improves the customer experience but drastically reduces the risks of taking card details over the phone using a VT, especially if those calls are recorded – find out why.

We don't replace your current Payment Gateway

Our services act as a secure conduit to increase convenience and conversion with additional payment methods.

Also, we never hold onto any payment funds or store any of your customers’ sensitive card details.

We work with a range of payment gateways, including:

Cardstream
Worldpay
Opayo( formerly Sagepay)
Global Payments
Ingenico
Heartland
Firstdata
TNS
TotalProcessing
Transax
UPG
Vantiv
Monek
NetBanx

Mastercard / TNS
PayPoint
Adflex
Barclays ePDQ
CreditCall
DataCash
Checkout.com
Nexi
NMI(Cardease)
Pay360
PayPoint IMA
RocketGate
Saferpay
Stripe

Fidelity Payments (Fidelipay)
Global Iris
Optomany
Pineapple Payments (Fiserv)
PayPal
Payzone
Cardknox
Commidea
Cybersource
Ecom365
FiServ
GOV.UK Pay
Paysafe
Cardnet

Worldline
RealEx
RSM2000
Secure Trading
Verifone
Elavon
Adyen
Axcess
Barclaycard Smartpay Fuse
Barclaycard Advanced / Smartpay Bureau
Barclaycard Smartpay A
Barclaycard EPDQ
BarclayCard Fuse
Cardsave
Cashflow
CenPos
ANZ

The payment process

Here’s how Key IVR works with a Payment Gateway:

What extra payment methods could I offer my customers?

We provide a range of PCI DSS v4.0 Level 1 compliant IVR, Contact Centre, web and SMS payment solutions, including…

Agent Assisted Payments

Helping your agents take PCI compliant card payments on the phone with a seamless customer experience

Payment IVR

A PCI compliant, fully automated and branded telephony payment system. Available 24/7

Click-to-Pay

A pay-by-link service sending a personalised SMS or email to individual recipients, linking to an auto-filled payment portal

Secure Web Payments

A fully-branded PCI-DSS Level 1 secure online payment portal, with a range of integration options to work hand-in-hand with your existing systems

Need help with Payment Gateways?

Submit your details and a payment specialist will be in touch.

We can offer support and guidance when it comes to Payment Gateways, integrations, and much more.