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Key IVR and Cardstream have been working closely together for over 10 years, collaborating on joint opportunities for secure and reliable payment systems for organisations across the UK.

Removing the need to talk to a human not only improves efficiencies for the organisation, but can remove a lot of stress for the customer, improving the chances of them making a payment. Here’s our top 5 reasons to choose a Payment IVR for your organisation.

Reducing AHT is a top priority for many contact centers handling large volumes of call center inbound calls. Lower AHT improves efficiency, reduces operational costs, and enables agents to serve more customers without compromising service quality.