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API Integration for Any Back Office System

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Our solutions are compatible with many APIs, allowing integration with hundreds of different platforms. A bespoke API is developed to work seamlessly with your business systems 24/7. With a direct API Integration to your internal platform, we can correspond through a SOAP/Web Service, validating information as it is entered by the customer or agent.

By confirming reference numbers, identifiers and amounts, then posting information back into your CRM in real-time, you save valuable time with no manual reconciliation.

 

What are the requirements?

Our API integration connects to your organisation’s or IT partner’s endpoint using common SOAP, WSDL or REST technologies. We would liaise with your IT team to connect our payment solution with your systems. However, if you don’t have available IT resource we are able to build both halves of the API integration.

 

API example

A customer goes to your branded web payments page to pay an invoice and enters their reference number. Within seconds, the web page populates the Amount Due field with the information held against the customer record in your CRM.
As the customer completes payment, CRM is quickly updated to reflect the payment made, in-turn updating any reports and dashboards.

 

Information could include:

  • Agreement / reference numbers
  • Date of Birth
  • Outstanding / remaining balance
  • Next instalment amount (if paying on a payment plan)
  • Total balance

About Key IVR

Key IVR are a privately owned business offering automated payment services in the UK and internationally through Europe and into the United States. We are a customer-service focused organisation and take care to manage and meet our client’s expectations.

Interested in this integration?​

Request a callback from a Payment Specialist to get started.

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    Related services

    Agent Assisted Payments
    Payment IVR
    Web Payments
    Click-to-Pay

    Integration type

    Contact Centre and Telecoms

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