Client Success Story:
    Top Cosmetic Specialists

    • Payments were processed over the phone using a standard contact centre approach.
    • Their goal was to provide a more secure payment experience for business clients.
    • Key IVR provided this Cosmetic Specalist with a PCI Compliant Agent Assisted Payment Solution
    • They can now process payments with increased safety and convenience.

    Services & sector

    Agent Assisted Payments

    More

    Beauty Sector

    Retail relates to the sale of goods and services to consumers. Transactions take place through various channels of distribution across an ever-growing range of industries, such as food, motor vehicles, apparel, and electronics.

    Info

    Retail Sector

    Retail relates to the sale of goods and services to consumers. Transactions take place through various channels of distribution across an ever-growing range of industries, such as food, motor vehicles, apparel, and electronics.

    Info

    About the Top Cosmetic Specialists

    A leading cosmetic specialist brand, committed to delivering skin health to consumers worldwide, has been a top choice for professionals in the beauty and skincare industry since 1986.

    In this specific circumstance, their UK division was using a contact center to handle phone payments from beauty and skincare businesses placing orders for professional use.

    The requirement

    To strengthen the security of client transactions, the cosmetic specialist needed a reliable way to ensure data was processed and stored securely.

    After being introduced to Key IVR, they quickly identified a solution, leveraging a DTMF (Dual Tone Multi-Frequency) suppressed Telephony Payment Platform to descope their contact center, achieve PCI-DSS compliance, and set up recurring payment capabilities for their customers.

    The solution

    Key IVR developed an Agent-Assisted Payment solution for the cosmetic specialist, allowing secure, PCI-DSS Level 1 compliant payments in both Sterling and Euro currencies over the phone. This approach enables agents to remain on the call to discuss order details, before seamlessly transferring the call to the Key IVR platform for secure payment processing.

    Customers simply enter their card details directly through their device, eliminating the need to share sensitive information with the agent. Additionally, payment cards can be tokenized against customer accounts, significantly speeding up repeat transactions.

    The outcome

    The cosmetic specialist now benefits from a fully PCI-DSS compliant payment solution for over-the-phone transactions. This approach not only provides a secure, protected payment channel for their business clients, but it also significantly enhances the overall ordering experience.

    Agents can stay on the line with customers throughout the transaction, maintaining a personal touch while sensitive card details are securely handled through the Key IVR platform. This streamlined approach reduces the risk of data breaches, builds customer confidence, and simplifies the payment process for regular, high-value orders.

    By adopting this secure telephony payment solution, the cosmetic specialist can now offer a seamless, professional service that aligns with their commitment to customer care and data protection.

    “Working with this cosmetic specialist over the past few years has been a rewarding experience. By integrating our secure payment platform into their contact centres, we’ve not only helped them achieve PCI-DSS compliance, but also streamlined their payment processes, creating a smoother experience for their customers.”

    Reuven Kornfeld

    Account Manager at Key IVR  

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