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    mccarthy-stone-logo

    Camilla Nicholson - Project Manager

    Feedback has been very positive and welcomed by our communities and their family members. The portal is excellent and easy to use, offering a much simpler and secure payment service.

    clothes2order-logo

    Simon Turner - Marketing Director

    Customer engagement has drastically improved since introducing the service. The Agent Assisted solution means we don’t have to worry about pausing recordings mid-way through a call, or asking people to read their card details out loud.

    waters-and-gate-logo

    Allan Poole - Director

    We worked with Key IVR on two projects over the last 3 years. We found the team to be supportive, professional, and extremely knowledgeable. We are now reaping the benefits of those projects.

    Kevin Feehan - Director

    We’ve been working with Key IVR for over 7 years now, their systems are so reliable we’re very rarely contacted by someone struggling to use the services. The platform is very straightforward and easy to use.

    mccarthy-stone-logo

    Camilla Nicholson - Project Manager

    Feedback has been very positive and welcomed by our communities and their family members. The portal is excellent and easy to use, offering a much simpler and secure payment service.

    clothes2order-logo

    Simon Turner - Marketing Director

    Customer engagement has drastically improved since introducing the service. The Agent Assisted solution means we don’t have to worry about pausing recordings mid-way through a call, or asking people to read their card details out loud.

    waters-and-gate-logo

    Allan Poole - Director

    We worked with Key IVR on two projects over the last 3 years. We found the team to be supportive, professional, and extremely knowledgeable. We are now reaping the benefits of those projects.

    Kevin Feehan - Director

    We’ve been working with Key IVR for over 7 years now, their systems are so reliable we’re very rarely contacted by someone struggling to use the services. The platform is very straightforward and easy to use.

    Our client success stories

    Discover how our solutions power various sectors…

    Embrace-FI

    Success Story

    Embrace The Middle East

    Embrace the Middle East is an international development charity that has over 170 years of experience working with the most vulnerable and marginalised communities in the Middle East. They support, enable and partner with Christian local organisations in the region to help them make a tangible difference to their communities.
    Find out more
    Energy-Supplier-case-Study

    Success Story

    Energy Supplier

    Keeping the focus on the latest technology, this domestic gas and electricity is able to be productive at the centre of both prepay and direct debit customers. Their unique energy trading solution means they can always provide customers with market leading products.
    Find out more
    Ranger-Services-Case-Study

    Success Story

    Ranger Services

    Ranger Services Ltd offers technology and back office solutions to a large portion of the car park industry, white labelling their services for car park operators.
    Find out more
    Waters-and-Gate

    Success Story

    Waters & Gate

    Waters & Gate is an award-winning credit management and debt recovery organisation with the knowledge, experience and resources to support businesses and individuals through legal action, helping to recover funds. Offering a range of services including their online client portal, bespoke collection models and international debt recovery, Waters & Gate support people and businesses in preventing bad debts, with training services that go beyond traditional debt collection.
    Find out more
    High-court-enforcement-case-study

    Success Story

    High Court Enforcement Group

    Directed by the UK’s largest team of authorised High Court Enforcement Officers, High Court Enforcement Group provide a comprehensive range of enforcement solutions for businesses, organisations and individuals seeking to recover debts and possession of land and property. They currently have over of 200 dedicated employees located across five offices, covering the length and breadth of England and Wales including 19 authorised High Court Enforcement Officers.
    Find out more
    Clcik-Energy-Case-Study

    Success Story

    Click Energy

    Click Energy is Northern Ireland’s top electricity supplier, as reported in the Consumer Council’s Customer Satisfaction Survey, providing power to homes, farms, and businesses since 2015. They offer a range of low-cost tariffs for credit and prepayment meters, with moneyback incentives and referral schemes.
    Find out more
    Rent-to-Own-retailer-case-study

    Success Story

    Rent-to-Own Retailer

    Established in 2006, the Rent-to-Own Retailer provided access to top-quality products and services which improved the lives of their customers. Not everyone can always afford to buy things they need outright, so they provided flexibility for their customers, allowing them to spread the cost using a weekly or monthly payment plan.
    Find out more
    One-Call-insurace-Case-Study

    Success Story

    One Call Insurance

    One Call Insurance are a fast-moving company in the UK insurance industry, providing a wide range of services to customers in the United Kingdom since 1995. One Call lets you compare car insurance, home insurance, van insurance and travel insurance by contacting their panel of trusted insurance brands. As well as these, they also offer many other insurance products and services including short term insurance, learner driver insurance and breakdown.
    Find out more
    Train-Operator-Case-Study

    Success Story

    Large UK Train Operator

    Key IVR worked with one of the largest train operating companies in the UK to deliver a unique and secure payment system. The company specialises in supplying transport services out of London for commuters and customers in the South and South West of England.
    Find out more
    West-Kent-Housing-Case-Study

    Success Story

    West Kent Housing Association

    West Kent is a vibrant community provider of social housing, affordable homes and services to people living in the towns and villages throughout Kent.
    Find out more
    Energy-Billing-Case-Study

    Success Story

    Energy Billing

    Energy Billing are specialists in the design, manufacture and installation of smart prepay devices and efficient back office billing and invoicing. Energy Billing allow Housing Managers to take control, by working with them to install, maintain and manage decentralised community energy and heating management systems. They help residents control their energy consumption, manage their finances and reduce the risk of debt.
    Find out more
    Global-Fashion-Retailer-Case-Study

    Success Story

    International Fashion Retailer

    The client is a leading international fashion retailer, specialising in premium clothing and accessories. With a portfolio of renowned brands, it offers a diverse range of products from casual wear to luxury fashion, catering to various customer demographics. The company operates both online and through physical stores across multiple countries, employing over 4000 people. They’re known for their commitment to innovation, customer experience, and a strong digital presence, making them a key player in the global fashion industry.
    Find out more
    DWF-Case-Study

    Success Story

    DWF

    DWF is a global legal business whose services benefit organisations and customers all over the world. Not only do they offer a range of legal services to their clients, but they also include complementary connected solutions and technology. It’s this innovative approach that allows them to be a leading provider within their industry, supplying a competitive and differentiated angle to the legal sector.
    Find out more
    CICM-Case-Study

    Success Story

    Chartered Institute of Credit Management 

    The Chartered Institute of Credit Management (CICM) is the largest recognised professional body in the world for the credit management community. Formed 80 years ago, the Institute was granted its Royal Charter in 2014. Representing all areas of the credit and collections lifecycle, it is the trusted leader and expert in its field, providing its members with support, resources, advice and career development as well as a networking and interactive community.
    Find out more
    Broward-County-Case-Study

    Success Story

    Broward County Florida

    Broward County is a county government entity located in southeast Florida. Broward County Government’s mission is to deliver cost-effective and collaborative services to enhance and promote the quality of life for Broward County’s residents, businesses, and visitors.
    Find out more
    Create Fertility Case Study

    Success Story

    CREATE Fertility

    Create Health Limited has two brands in the UK and one in Denmark. Create Fertility are the pioneers of Natural and Mild IVF and abc IVF is the UKs first ‘low-cost’ IVF brand. Vitanova, in Denmark, focuses on patients from overseas. They offer female-friendly IVF treatment that delivers better health outcomes for mothers and babies.
    Find out more
    Mccarthy-Stone-Case-Study

    Success Story

    McCarthy Stone

    McCarthy Stone is the UK’s leading developer and manager of retirement communities, offering high quality age-exclusive retirement properties to more than 22,000 customers across the UK.
    Find out more
    Stannah-Image-Square2-500x500

    Success Story

    Stannah

    Now renowned as expert creators of stairlifts, Stannah’s first creation was by Joseph Stannah in 1867 in London, making cranes and hoists to move goods around the bustling docks of the industrial revolution.
    Find out more
    Marston-Image-Case-Studies

    Success Story

    Marston

    Marston Holdings is the UK’s largest judicial services Group, with over 2,000 employees and enforcement agents, 500 clients and a database that processes over 1.5 million cases every year.
    Find out more
    DWF-Image-Large

    Success Story

    Leeds Building

    Leeds Building Society serves more than 700,000 members across the United Kingdom. It has over 50 branches throughout the UK, with 29 located in its Yorkshire heartland, and a contact centre in the North East.
    Find out more

    Services that work for everyone, including… 
    Debt Recovery
    Housing
    Travel Agents
    Charities

    Services that work for everyone, including…

    Debt Recovery
    Housing
    Travel Agents
    Charities

    We’re improving the payment journey for organisations from a range of sectors

    Contact Centre Teams

    We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation
    Find out more

    Debt Collection & Enforcement

    Collection and card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together

    Find out more

    Utility Suppliers & Providers

    In a highly competitive industry, it’s important to have the leading edge by offering a superior service. Your customers want to be able to choose how they pay for their services – on the phone, via SMS, online or on their Smart Meter
    Find out more

    Travel Agencies & Tour Operators

    Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements

    Find out more

    Property Management & Housing Associations

    Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

    Find out more

    Charities & Not for Profit

    Streamlining donation management is essential for any organization aiming to maximize fundraising efforts and make it easy for supporters to contribute. With a dedicated, automated donation phone line or web portal available 24/7, organizations can ensure that supporters can donate at any time.

    Find out more

    Want to know more?

    Submit your details and a payment specialist will be in touch.

    We’d be happy to show how we’ve supported lots of clients in a variety of sectors.

    sophie-chan-key-ivr

    Sophie Chan

    Head of Account Management