Utility Suppliers payment solutions

Available 24/7, 365 days per year, a fully-branded Payment IVR allows your tenants to pay you at any time without the need for costly staff intervention. The call recordings are created specifically for your requirements and recorded by our professional voice actor.

The solution can be integrated to validate tenant reference numbers and look up outstanding balances from your back office systems. Transactions are also available for your staff to view in real-time via a Self-Service Portal.

The Key IVR Agent Assisted Payments service offers a range of options for your staff to accept payments made over the phone in a safe and compliant manner. DTMF tone suppression and masked card details ensure you’re reducing the risk of data breaches or rogue agents – every call can be PCI-DSS compliant to the highest level and help de-scope your network environment.

With an easy-to-use agent dashboard, your staff can keep track of the payment process as it’s happening, helping tenants along the way, especially beneficial when dealing with more vulnerable individuals.

Allow tenants to manage their accounts through a dedicated payment portal, customised to suit how your association operates.

The Key IVR Web Payments service can be configured as a fully branded e-commerce payment facility, allowing tenants to make payments securely via the Internet. The payments solutions can be integrated with your back-office or CRM system to provide up-to-date balance information to the person paying and provide you with real-time reporting.

Transactions are also available for your staff to view real-time via a Self-Service Portal.

Our Outbound Voice, SMS and WhatsApp service can reach a larger audience and save your staff time compared to traditional outbound methods. Your messages can be delivered even when there’s no one there, or if they are not answering the phone.

The pre-recorded voice message or SMS can be customised according to your preferences, perfect for informing tenants of any maintenance issues, upcoming payments, changes to services and many more. The platform is able to deliver thousands of messages every hour throughout the world both by voice and SMS, saving your team valuable time and increasing engagement.

Add Direct Debit to your payment solution and start securing collections through one of the most trusted channels in the UK.

Set up, modify and monitor Direct Debits simply and conveniently, avoiding the hassle of chasing a multitude of late payments. Options include: payment plans and one-off transactions to collect variable amounts, subscription payments and fixed fees alike.