Debt Collection & Enforcement payment solutions

A range of convenient and secure payment services for the enforcement & debt collection market

Level 1 PCI-DSS Compliant v4.0
Trusted by some of the UK’s leading debt collection organisations
Fully integrated with your existing systems
100% hosted solution (no on-site installation)
Concurrent licencing - no seat licences

Trusted by brands just like you

Key benefits of our services

Provide debtors with a range of payment services – on the phone with an agent, via an automated IVR or online payment portal.
Hosted on a DTMF Suppressant Call Centre Payments Platform
Continuous conversation with customer when taking card details
Multiple Agent Logins

Real-time reporting
Removes the need to pause call-recordings
Optimised agent experience through a Self-Service Portal
Integration with major Payment Service Providers
Well designed API for simple integration
Competitive call and transaction rates

Why choose Key IVR payment solutions

Debt collection and bailiff card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together.

Accepting payments at the door

Over the phone payments

Recurring Payments & Payment Plans

Over the web payments

Using automated telephone payments

Automated voice & SMS campaigns

Automated direct debits

Accepting payments at the door

Flexible payment solutions for bailiffs and debt collectors

We have payment solutions that make card processing for bailiffs and debt collectors simple, mobile and flexible.

A dedicated Payment IVR telephone line allows your agents to enter their PIN and customer reference details, then hand the phone over to their customer to follow the voice prompts and complete payment.

Additionally, our Web Payments service can run on all smartphones, allowing card payments to be processed at your debtor’s door, providing confirmation details on successful transactions.

Your debt collection staff can view transactions in real time on a dedicated self-service portal.

Over the phone payments

Secure phone payments with Key IVR

The Key IVR Agent Assisted Payments service offers a range of options for your staff to accept payments made over the phone in a safe and compliant manner.

DTMF tone suppression and masked card details ensure you’re reducing the risk of data breaches or rogue agents – every call can be PCI-DSS compliant to the highest level and help de-scope your network environment. This is a comprehensive bailiff card processing solution.

Recurring Payments & Payment Plans

Tailored recurring payments for efficient collection

Ideal for debt collection where a recurring credit or debit card payment is required. The service can be configured to meet your requirements to offer full or recurring payment options over weeks or months.

Our recurring card payment system allows users to set up a debtor, an outstanding debt, and a payment profile, similar to a direct debit system. The system will then process the payments at the appropriate time and send debtors receipts automatically.

Daily reports can be generated to inform your users when transactions are declined and when cards are due to expire.

Over the web payments

Streamline your debt collection over the web

The Key IVR Web Payments service can be configured as a fully branded e-commerce payment facility, allowing debtors to make payments securely via the Internet. The payment solutions can be integrated with your debt collection or CRM system to provide up-to-date balance information to the person paying the bill and provide you with real-time reporting.
Transactions are also available for your staff to view in real-time via a self-service portal.

Using automated telephone payments

Elevate your debt collection with custom IVR solutions

Available 24/7, 365 days per year, a fully-branded Payment IVR allows your debtors to pay you at any time without the need for costly staff intervention. The call recordings are created specifically for your requirements, recorded by our professional voice-actor.

The solution can be integrated to validate customer reference numbers and look up balances from your back office systems. Transactions are also available for your staff to view in real-time via a self-service portal.

Automated voice & SMS campaigns

Outbound voice & SMS for global reach

Our Outbound Voice & SMS service can reach a larger audience and save agent time compared to traditional outbound methods. Your message can be delivered even when there’s no one there, or if they are not answering the phone.

The pre-recorded voice message or SMS can be customised according to your preferences, perfect for chasing outstanding and unresponsive debtors. The platform is able to deliver thousands of messages every hour throughout the world both by voice and SMS, saving your agents valuable time and increasing engagement.

Automated direct debits

Integrate Direct Debit with multi-channel self-service solutions

By combining your Direct Debit system with additional channels such as telephone IVR, an online webpage, and SMS or email services, you can encourage customers to self-serve and manage the majority of Direct Debit payment steps.

Everything is done securely on a highly secure payment platform, saving your organisation valuable time and money that can be better served elsewhere.

Global legal business seeks security and a 24/7 payments

DWF wanted to provide self-serve payment options available for anyone around the world, at any time.

How did a Payment IVR solve their challenge?

Kevin Feehan - Director

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"We’ve been working with Key IVR for over 7 years now, their systems are so reliable we’re very rarely contacted by someone struggling to use the services. The platform is very straightforward and easy to use."