Building Society Solutions

Combat data security issues and become PCI compliant, without impacting customer experience

SECURE BUILDING SOCIETY SOLUTION TO TAKE PAYMENTS OVER THE PHONE, THE WEB OR OVER SMS

Trust Key IVR to help your organisation take PCI-DSS compliant payments, reducing the risk of brand-damaging data breaches.

Payment processing has great significance for Building Societies as reliable and secure services are expected from a trusted financial institution.

To focus on the needs of its members, Building Societies can implement self-service payment options that drastically increase the ease of taking payments and make the whole process smoother. Automated channel will free up the agents’ time and let them concentrate on customer support. Payments can be made anytime 24/7/365.

Our Payment IVR Solution is PCI-DSS Compliant, which means it reduces any risk of malicious attacks and data breaches that can lead to irreversible consequences.

Key IVR will help you create and implement the solution that fits your organisation perfectly and meets all your business requirements, saving valuable time and money without comprising customer experience.

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Using Automated Telephone Payments

Available 24/7, 365 days per year, a fully-branded Payment IVR allows your members to pay you at any time without the need for costly staff intervention. The call recordings are created specifically for your requirements, recorded by our professional voice-actor.

The solution can be integrated to validate customer reference numbers and look up balances from your back office systems. Transactions are also available for your staff to view real-time via a Self-Service Portal.

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Stay in Conversation with the Customer

Some solutions transfer the customer from the agent to an automated IVR so if there are any issues the agent is unable to assist. Our Building Society solution improves engagement and reduces abandoned calls by ensuring the agent stays in conversation with the customer throughout the process.

Online Web Payments

The Key IVR Web Payments service can be configured as a fully branded e-commerce payment facility, allowing members to make payments securely via the Internet. The payments solutions can be integrated with your CRM system to provide up to date balance information to the person paying the bill and provide you with real-time reporting.
Transactions are also available for your staff to view real-time via a Self-Service Portal.

Twin Clamp Technology - Designed for FCA Regulation

By clamping the phone signal at the start and end of the network, the risk of data leakage across all phone networks is removed completely. Some solutions simply mask the numbers reaching your Contact Centre whilst our service strips out all sensitive information altogether, leaving the audio behind. This allows you to record the entire call and adhere to strict regulation.
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Click-to-Pay Web Link

Provide a unique payment link with our Click-to-Pay service, generated whilst on the phone with your customers or sent to them as part of an Outbound SMS campaign.
Customers are directed to a branded payments web page, with reference and amount fields pre-filled and uneditable, they simply have to provide payment details and complete the transaction. Accessible on desktop, tablet or mobile device the process is 3D secure and PCI compliant to the highest level available.
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Fully Hosted, No Hardware to Install

As a fully hosted solution there’s no need to install or maintain hardware on site – either in a server room or on the agent’s desk. This allows for unrivaled flexibility and a deployment to suit how your business operates, improving user adoption and reducing the impact on your customers’ experience.
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Leeds Building Society was focused on the needs of its members during this challenging time. The business immediately decided to increase the convenience and security available for its members making mortgage payments by adding automated channels to the existing payment options. Following an introduction to Key IVR, discussions with Leeds Building Society quickly progressed into the build of a PCI-DSS Level 1 compliant secure Payment IVR. Available 24/7, this would allow customers to make payments over the phone, without the need for a colleague to assist.

CASE STUDY

2 Ways You Can Use a Payment IVR

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Payment IVR Telephone Line

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1. The customer calls the organisation to make a payment and is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.

2. Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad. The card data is processed by the payment platform & no sensitive information is sent to the organisation.

3. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

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1. The customer calls the organisation to make a payment and is greeted by an automated line which asks a number of security questions. After verifying their identity, they are taken to the payment stage.

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2. Once the customer has entered the amount they wish to pay, they can key in their payment card details using their telephone keypad. The card data is processed by the payment platform & no sensitive information is sent to the organisation.

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3. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

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Payment Pass-Off IVR

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1. The customer is talking to an agent, discussing an order. When they are ready to make a payment the agent can verify the customer and push the order details to the payment line. They then transfer the customer to the payment line. The agent will no longer be in conversation with them.

2. The customer is greeted by the payment IVR which reads out the order details and the amount to pay. The customer can key in their payment card details using their telephone keypad.

3. The card data is processed by the payment platform & no sensitive information is sent to the organisation. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

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1. The customer is talking to an agent, discussing an order. When they are ready to make a payment the agent can verify the customer and push the order details to the payment line. They then transfer the customer to the payment line. The agent will no longer be in conversation with them.

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2. The customer is greeted by the payment IVR which reads out the order details and the amount to pay. The customer can key in their payment card details using their telephone keypad.

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3. The card data is processed by the payment platform & no sensitive information is sent to the organisation. Once the transaction is complete, the customer is informed and given the option to be sent an SMS receipt containing confirmation of the payment.

Additional Benefits

  • 24/7, 365 days payment collection service
  • PCI-DSS Level 1 Compliant
  • 100% hosted solution, meaning no on-site installation
  • Fully bespoke & branded to suit your requirements
  • Real-time reporting
  • Multi-currency, multi-lingual & multi-MID
  • Option to Tokenise payment cards
  • Professional voice artist recordings
  • SMS receipts for completed payments
  • A stand-alone solution or integrated with existing systems with a range of options, including FTP (SFTP) or API/CRM
  • Recurring Payments available
  • Staged and “Promise” Payments
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HELPS YOU ACHIEVE PCI-DSS AND GDPR COMPLIANCE

The Payment Card Industry Data Security Standard (PCI-DSS) is a set of security standards for all companies that accept, process, store or transmit credit card information. The European Union’s General Data Protection Regulation (GDPR) came into play on 25th May 2018 and affects how you manage customer data. By becoming PCI-DSS compliant your organisation is on the right path to removing sensitive card data from your network and any malicious activity.

Want to know more about PCI-DSS or GDPR?
Contact us on +44 (0) 1302 513 000 or sales@keyivr.com

RECOGNIZED BY INTERNATIONAL PAYMENT GATEWAYS & PCI QSAs

Building Society Solution Demo

We’d be happy to show you our Building Society solution in action with a one-to-one on-screen demonstration from a payment solutions expert.

Please submit your details and we’ll be in contact to arrange a demo.

    ACCREDITATIONS

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    Key IVR are a privately owned business offering global automated PCI-DSS compliant payment services. We are a customer-service focused organisation and take care to manage and meet our clients' expectations.

    LOCATIONS

    UK: 8 Durham Lane, West Moor Park, Armthorpe, Doncaster DN3 3FE

    USA: 8th Floor, 100 Church St, New York, NY 10007

    Ireland: 1 Terenure Place, Terenure, Dublin 6W

    Moldova: Mitropolit Dosoftei St 112, Chișinău, Moldova