Pay By Bank, powered by
Open Banking

Instant bank to bank transfer payments made easy, no card, account numbers or sort codes required.

pay-by-bank-interface

Key benefits of Pay By Bank

Add bank-to-bank transfer options to your online payment journey, and receive funds straight away, free from any risk of chargebacks and card-not-present (CNP) fraud.

Customers can pay directly on desktop, mobile, or using their banking app, without the need to remember sort codes or account numbers.

All powered by the open banking initiative, with 13.3 million active users and 40% user growth year-on-year.

See it in action

 

CREATE Fertility streamlines their payment journey with Pay By Bank

Alongside debit and credit card options, IVF patients can pay directly via their banking app, without the need to remember sort codes or account numbers.

David Gilbert - Chief Financial Officer

The reduction in calls coming to our team from patients looking to solely process a payment towards their treatment will deliver operational efficiencies and feedback from our team has been positive. The new services are quick and easy in comparison to previous methods, and incorporating these new ways for patients to pay 24/7, 365 days a year has provided a much better customer service.

David Gilbert - Chief Financial Officer

The reduction in calls coming to our team from patients looking to solely process a payment towards their treatment will deliver operational efficiencies and feedback from our team has been positive. The new services are quick and easy in comparison to previous methods, and incorporating these new ways for patients to pay 24/7, 365 days a year has provided a much better customer service.

CREATE Fertility streamlines their payment journey with Pay By Bank

Alongside debit and credit card options, IVF patients can pay directly via their banking app, without the need to remember sort codes or account numbers.

How can Pay by Bank be used?

Pay by Bank is an innovative payment solution that has grown significantly in popularity since its introduction in 2016. At Key IVR, we offer two ways for customers to use this payment method: for individual transactions and for setting up convenient payment plans.

See below to learn how each option works:

Open-Banking-Flow3-new

1

When making a payment online, Customers can select the Pay by Bank option available on the screen. This can be alongside other payment methods such as Card, PayPal etc.

2

The amount to pay can be open or set to the total amount due.

The customer can confirm the amount before proceeding to pay.

3

A list of all major UK and European banks will appear. The customer selects the bank which they would like to make the payment from.

4

The Customer is taken to their own Bank’s Online Banking or App, which will ask to verify their login details and identity.

5

They can then select which account to pay from. No sort code, account number, card number or expiry details are required.

6

Once the payment amount is confirmed, funds are paid instantly to your business. An email receipt is issued, and the Customer is taken back to the online checkout screen, advising them that the payment has been successful.
OB-Square-1

1

When making a payment online, Customers can select the Pay by Bank option available on the screen. This can be alongside other payment methods such as Card, PayPal etc.

OB-Square-2

2

The amount to pay can be open or set to the total amount due.

The customer can confirm the amount before proceeding to pay.

Pay-by-Bank-Mobile-Step-3

3

A list of all major UK and European banks will appear. The customer selects the bank which they would like to make the payment from.
Pay-by-Bank-Mobile-Step-4

4

The Customer is taken to their own Bank’s Online Banking or App, which will ask to verify their login details and identity.
Pay-by-Bank-Mobile-Step-5

5

They can then select which account to pay from. No sort code, account number, card number or expiry details are required.
Pay-by-Bank-Mobile-Step-6

6

Once the payment amount is confirmed, funds are paid instantly to your business. An email receipt is issued, and the Customer is taken back to the online checkout screen, advising them that the payment has been successful.
Open-Banking-Flow-Recurring-Plan

1

The customer or organisation sets up a payment plan, either for weekly, fortnightly, monthly, etc.

2

The customer then chooses whether they’d like the payment plan to be paid via Card, or Pay by Bank. They can then confirm the plan before proceeding. 

3

A list of all major UK and European banks will appear. The customer selects the bank which they would like the payment plan to come from.

4

The Customer is taken to their own Bank’s Online Banking or App, which will ask to verify their login details and identity.

5

They can then select which account to set up the payment plan from. No sort code, account number, card number or expiry details are required.

6

Once the payment plan is confirmed, the Customer is taken back to the online checkout screen, advising them that the payment plan has been set up successfully.

Open-Banking-Flow-Recurring-Plan SQUARE-08

1

The customer or organisation sets up a payment plan, either for weekly, fortnightly, monthly, etc.

Open-Banking-Flow-Recurring-Plan SQUARE-09

2

The customer then chooses whether they’d like the payment plan to be paid via Card, or Pay by Bank. They can then confirm the plan before proceeding. 

Open-Banking-Flow-Recurring-Plan SQUARE-10

3

A list of all major UK and European banks will appear. The customer selects the bank which they would like the payment plan to come from.

Open-Banking-Flow-Recurring-Plan SQUARE-11

4

The Customer is taken to their own Bank’s Online Banking or App, which will ask to verify their login details and identity.
Open-Banking-Flow-Recurring-Plan SQUARE-12

5

They can then select which account to set up the payment plan from. No sort code, account number, card number or expiry details are required.

Open-Banking-Flow-Recurring-Plan SQUARE-13

6

Once the payment plan is confirmed, the Customer is taken back to the online checkout screen, advising them that the payment plan has been set up successfully.

Works with all major UK & European banks

And many more…

What is Open Banking?

Pay By Bank is powered by open banking, the process of banks and other financial institutions opening up data for anyone who consents to allow the access, use, and sharing of their details. The goal is to improve financial services and increase transparency for customers and was introduced as part of the Payment Services Direct (PSD2). As a result, new applications and payment methods are being developed for businesses and customers alike.

How Popular Is It?

As of July 2025 Open Banking in the UK hit 15.16 million users. The adoption of this payment method has grown rapidly in recent years, with 1 in 5 consumers and businesses now using it, up from 1 in 7 back in 2021. Total users increased by 34% over the past year alone, highlighting strong and sustained year-on-year growth. This momentum reflects rising consumer demand for secure, convenient, and transparent financial solutions, as Open Banking continues to evolve from a niche innovation into a core component of modern financial services. (Source: openbanking.org.uk) 

How much could you save?


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Want to know more?

Interested in adding card-less options to your customer’s online payment journey?

Talk to us and we’ll help you decide if Pay By Bank will work for you.

Sophie Chan

Head of Revenue & Relationships

Services that work for everyone, including… 
Debt Recovery
Housing
Travel Agents
Charities

Services that work for everyone, including…

Debt Recovery
Housing
Travel Agents
Charities

Contact Centre Teams

We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation
We’re improving the payment journey for organisations from a range of sectors

Contact Centre Teams

We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation

Debt Collection & Enforcement

Collection and card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together

Utility Suppliers & Providers

In a highly competitive industry, it’s important to have the leading edge by offering a superior service. Your customers want to be able to choose how they pay for their services – on the phone, via SMS, online or on their Smart Meter

Travel Agencies & Tour Operators

Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements

Property Management & Housing Associations

Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

Charities & Not for Profit

Streamlining donation management is essential for any organization aiming to maximize fundraising efforts and make it easy for supporters to contribute. With a dedicated, automated donation phone line or web portal available 24/7, organizations can ensure that supporters can donate at any time.

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