Direct Debit 

    payments

    Designed for the collection of flexible payment schedules, allowing payments to be processed daily, weekly, monthly, or annually.

    • Used by over 90% of bank account holders
    • Seamlessly process recurring payments to suit your business
    • Integrated with leading suppliers in the Direct Debit market
    • Quick and simple payment process for customers
    Book your free demo

    Supported by:

    Direct Debit is a familiar method for making repeat payments, used by consumers to make around seven out of 10 of all regular bill payments (Source: UK Finance)

    Whether you’re already taking Direct Debits, or need to get started, Key IVR can help. We offer the ability to use your own Service User Number (SUN) or a Bureau SUN.

    • The system operates under two primary regulatory frameworks:
      • UK: Governed by BACS regulations, offering two types of mandates.
      • Europe: Governed by SEPA regulations, also offering two mandate types.
    • Enhance your Direct Debit setup, processing, and collection with a range of complementary products including Secure Web Payments, Click-to-Pay, Automated Payment IVR, and more.
    • Unlike traditional Direct Debit providers, we offer solutions to address specific gaps in the market, allowing organisations to benefit from enhanced services.
    • We can help simplify the process of paper mandates or e-mandates, avoiding late payments.
    • Take upfront payments without needing to wait for the Direct Debit to commence.
    Show me how it works

    How it works

    Direct Debit payment options

    Whether you have agents interacting with customers via phone or web chat to complete the Direct Debit set up, or would prefer customers complete it independently using an e-mandate, we have something for everyone. 

    The agent connects with the customer via phone or web chat. They need to set up a monthly Direct Debit

    The agent fills out the Direct Debit mandate form using the supplier’s portal

    If preferred, the agent sends a mandate request link via chat, email, or SMS for the customer to accept or sign

    The agent stays in communication to guide the customer through the process

    Once complete, the agent can confirm with the customer and send a detailed receipt via SMS or email

    The agent connects with the customer via phone or web chat. They need to set up a monthly Direct Debit

    The agent fills out the Direct Debit mandate form using the supplier’s portal

    If preferred, the agent sends a mandate request link via chat, email, or SMS for the customer to accept or sign

    The agent stays in communication to guide the customer through the process

    Once complete, the agent can confirm with the customer and send a detailed receipt via SMS or email

    A business identifies customers who need to set up Direct Debits

    The setup process can be automated, either in bulk or individually, based on predefined rules using an API

    The customer receives a prefilled e-mandate document or a secure link

    They open the link, review the details, and authorise the mandate

    After completion, they receive a confirmation receipt via SMS or email

    A business identifies customers who need to set up Direct Debits

    The setup process can be automated, either in bulk or individually, based on predefined rules using an API

    The customer receives a prefilled e-mandate document or a secure link

    They open the link, review the details, and authorise the mandate

    After completion, they receive a confirmation receipt via SMS or email

    Show me how it works

    Works with a variety of payment channels…

    Give flexibility and freedom with a range of payment options

    Click-to-Pay

    Secure Web Payments

    Payment IVR

    Web Chat & Social Media

    Find out more

    Super-charge your direct debit process with an
    automated payments platform

    By combining your Direct Debit system with additional channels such as telephone IVR, an online webpage and SMS or email services, you can encourage customers to self-serve and manage the majority of Direct Debit payment steps.

    Everything is done securely on a highly secure payment platform, saving your organisation valuable time and money that can be better served elsewhere.

    Self serve options

    Instead of having a team of people reconciling Direct Debit accounts on behalf of your customers, let customers manage it for themselves with self-service options. You’d still have access to live reporting, but any account set up, reconciliation or amendments are all done by the customer, either by using a telephone IVR or branded web portal, without the need to dial a contact centre.

    Integrate with your systems

    Take it further by integrating with your back-office systems to seamlessly update Direct Debit records in the customer billing platform, combined with some clever workflows to handle all the customer communications on your behalf. The system will listen for certain “triggers” you can define, that will take the relevant action.

    Automated email reminders

    For example, if a customer has missed a Direct Debit payment due to Bank Account changes, the system notices this and can automatically send an email prompting the customer that they need to click a link and provide new details. It will update your back office systems instantly and attempt the Direct Debit again, prompting the customer that a successful payment has been taken.

    24/7 telephone IVR

    Are your staff taking Bank Account details over the phone to setup Direct Debits? Save time with an automated telephone IVR line that the Agent can transfer the customer onto. Alternatively, the number can be available on your customer comms, giving them the ability to setup, modify or reconcile their accounts themselves.
    Take a look at our guide

    Latest news

    April 30, 2026

    Call Recording and PCI-DSS Compliance: Securing Contact Centre and Call Centre Calls

    Organisations rely on call recordings for training, quality monitoring and compliance purposes. Within the UK financial services sector,
    April 23, 2026

    Driving Secure Customer Payments Through Partnership: Key IVR & Enghouse Interactive

    At Key IVR, partnerships are central to how we innovate, scale, and deliver best-in-class payment solutions. Our long-standing
    April 1, 2026

    How to Reduce Average Handle Time in a Call Center

    Reducing AHT is a top priority for many contact centers handling large volumes of call center inbound calls.
    March 25, 2026

    Partner Webinar: Unlocking Payment Potential in Amazon Connect

    Join Key IVR for an exclusive partner webinar exploring how our Agent Assisted Payments solution integrates seamlessly with

    Request a Direct Debit payments demo

    Submit your details, and we’ll be in contact to arrange a demo.

    We’d be happy to show you our Direct Debit Payments solution in action with a one-to-one on-screen demonstration from a payments expert.

    sophie-chan-key-ivr

    Sophie Kelly

    Head of Revenue & Relationships

    Services that work for everyone, including… 
    Debt Recovery
    Housing
    Travel Agents
    Charities

    Services that work for everyone, including…

    Debt Recovery
    Housing
    Travel Agents
    Charities

    Contact Centre Teams

    We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation
    Find out more
    We’re improving the payment journey for organisations from a range of sectors

    Contact Centre Teams

    We can help improve security and operational efficiency within your Contact Centre. From protecting sensitive customer details, to reducing agent call volume, we have a range of PCI-DSS Level 1 compliant solutions to fit your organisation
    Find out more

    Debt Collection & Enforcement

    Collection and card processing needs to be fast, reliable and convenient for both debtors and your staff. Whether you take payments on the phone, via an automated IVR, online or in person we can provide a bespoke, PCI-DSS Compliant solution, comprised of payment methods that work seamlessly together

    Find out more

    Utility Suppliers & Providers

    In a highly competitive industry, it’s important to have the leading edge by offering a superior service. Your customers want to be able to choose how they pay for their services – on the phone, via SMS, online or on their Smart Meter
    Find out more

    Travel Agencies & Tour Operators

    Our services can be tailored to meet the specific needs of the travel sector, providing a range of payment methods to suit your individual requirements

    Find out more

    Property Management & Housing Associations

    Managing and maintaining the incoming funds from tenants is a crucial day-to-day process for any housing association, But, keeping track of this can often be tricky, especially when there are many areas to oversee

    Find out more

    Charities & Not for Profit

    Streamlining donation management is essential for any organization aiming to maximize fundraising efforts and make it easy for supporters to contribute. With a dedicated, automated donation phone line or web portal available 24/7, organizations can ensure that supporters can donate at any time.

    Find out more