Enhance and automate your ACH and direct debit payments
Improve the way you process ACH payments, over the phone, web, text messages and other digital channels.
- Top Benefit 1
- Top Benefit 2
- Top Benefit 3
What are ACH or Nacha payments?
ACH (Automated Clearing House) payments are electronic transfers between bank accounts, commonly used in the United States for routine transactions. They allow for the seamless transfer of money directly from one bank account to another without the need for physical checks, credit cards, or cash.
ACH payments are often used for recurring payments like bills, salaries, and subscriptions, offering a convenient and efficient way to manage regular financial transactions.
How can you improve your ACH Payments?
Offer convenient and automated secure options for one-time or recurring Automated Clearing House (ACH) payments,
so you can provide a better customer experience that makes a real impact.
- Give customers the option to pay by ACH and direct debit alongside credit card, PayPal, Buy Now Pay Later and more
- Automate your ACH payment and data collection process, leading to faster processing times, enhancing overall transaction efficiency
- Improve customer experience and accept ACH payments over-the-phone, online and other digital channels
- No sensitive banking details are seen by your agents, call recordings, IT networks or remote working environments
- Compliant to Nacha banking and security guidelines, reducing the risk of fraud and protecting sensitive financial information
- Connects to your own in-house ACH processing or third-party ACH processor to facilitate bank-to-bank payments
- Highly accessible for all demographics, customers can use a computer keyboard, telephone keypad, or AI-powered secure voice recognition
- Agents stay in conversation with the customer, helping with any questions along the way
- Real time reporting dashboard and API integration to back office systems to help you track your ACH payments
- Reduce bounced checks and return rate by automatically verifying the customer's bank account (DISCUSS and then tidy up these uneven bullet points!)
Exceed customer expectations. Accept ACH and direct debit payments across all channels
Capture banking and routing information securely from customers, however they want to pay, using methods that also benefit your operations.
Take Nacha compliant payments when talking to an agent over the phone, an automated telephone line, on your website, over web chat, or via text message and email. Offer a superior customer experience by giving the flexibility to pay ACH payments in a way that suits them – free from frustration.
All part of our mission to provide a frictionless omnichannel payment experience to your customers.
NOTE: Will be updated and image changed to payment channel related. Showing over the phone, online, IVR, text message, email and more with ACH in the middle
Want to know more?
Interested in improving the ACH, direct debit and banking experience for your customers?
Talk to us and we can discuss further.
Mark Kelly
Chief Commercial Officer (CCO) (UK) & VP International Sales (US)
Track payments & activity on your Client Portal
- Real time and historical reporting across all your payment services
- Monitor payment volume, payment status, call volume, call abandonment rate, recurring payment plans, licences and much more
- Download payment and call log reports
- Intuitive and easy to use
- Set user access controls for admins and users with limited control
Services that work for everyone, including...
Debt Recovery
Housing
Travel Agents
Charities
Services that work for everyone, including...
Debt Recovery
Housing
Travel Agents
Charities
Latest news
Recognising Women in the Tech Industry
Unlocking Collaborative Success: Key IVR and Symity Share Insights on Seamless Integration
Key IVR Extend their Microsoft Teams Availability via Node4 Integration
